After entering Teams on iOS, the bot app automatically enters and cannot be exited

Question

Hi ,Team. I have encountered this problem frequently recently. After entering the iOS teams app, the app I put on the homepage will automatically enter and cannot be exited. There is no exit button provided for me. There is no arrow in the upper left corner. Please see the error, attached issue video and error screenshots. Link to video reproducing the problem:issue.mp4

I did the following operations, but I couldn’t fix this problem.

1. Restart iPhone
2. Upgrade teams app & iOS (17.5.1)
3. Reinstall teams app (6.11.2 & 6.11.772024112802/0617)
4. Re-login to office365 account.

So, I want to know why this is happening? How can I solve it? Please see the screenshot named success, it is correct, please pay attention to the arrow in the upper left corner.

Looking forward to your help, thank you.

You can contact Leon at any time.

email:Leon.Ji@mspbots.ai

Answer 1

It seems that you are experiencing an issue where the bot app automatically enters and cannot be exited in the Teams app on iOS. This issue has been reported by other users as well. One workaround that has been suggested is to swipe up from the bottom of the screen to open the app switcher, and then swipe up on the Teams app to force close it. Another workaround is to uninstall and reinstall the Teams app. If these workarounds do not resolve the issue, you may want to contact Microsoft support for further assistance.

References:

• Teams FAQ

Answer 2

Fixed!

Update to the latest version, log out and log in again.

Uninstall and reinstall does not work.