Microsoft Purview account failed to provision with unknown internal exception and now I can't delete it

Question

Good Morning,

I wonder if anyone could help me...

Initial Microsoft Purview account provisioning completed with this error message:

The Microsoft Purview account 'XXXXXXX' failed to provision. Error: Unknown internal exception. Please contact support with the correlationId and timestamp. 

I tried to delete the Purview account - but deleting it is failing too - i.e. it's hanging for hours without any timeout.... Apparently it's Microsoft internal automation processing error under the hood but now how could I delete the failed one and reprovision the working one?

It's a POC subscription without any support plan and it looks like I can't create support request to get that fixed without purchasing support plan... Not sure why should I pay for something that is not properly delivered by the vendor....

Answer 1

@Sergey Rikhter - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer. 

Ask: Microsoft Purview account failed to provision with unknown internal exception and now I can't delete it

Solution: The issue has been fixed. 3 days of fertile tries deleting it and this morning it finally worked and fast!

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information. 

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

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Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.