log in to Microsoft Teams

Question

Hello

Please i need your help on this issue.

We are having issue with log in to Microsoft Teams.

I have an issue logging into Teams with my account, it keeps telling me that oops something went wrong and that there's an issue, but it doesn't tell me what's the issue.

it is active and properly licensed for Microsoft Teams.

I am logging in through Teams desktop app.

I did change my password recently, but this is after seeing the issue with Teams, I logged in again using my new password.

Answer 1

Hi @James James

Please try to check the activity and messages using the Teams web client to see if this issue occurs.

In addition, it is recommended to report this issue directly to the Microsoft technical support team by opening a support request, and they can check the advanced logs and investigate the situation further. The Microsoft 365 global administrator in your Microsoft work or school account can contact the Microsoft 365 support team on the back end through a support request. Here is what your Microsoft 365 global administrator should do next:

• Submit a service request: Global administrators should create a service request with Microsoft Support to get advanced technical help and diagnostics. For detailed instructions on how to get support, see Get support - Microsoft 365 admins.
• Call Microsoft Support: For more detailed help instructions, please find the corresponding online support: Global Customer Service Phone Numbers - Microsoft Support

If you don't know who to contact at your company for help, try asking the person who gave you your Microsoft 365 user account and password. Reference: How do I find my Microsoft 365 admin? - Microsoft Support.

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