Zscaler App not available on the company Play store Store

Question

user is not able to find the Zscaler Client Connector app in the company-specific Play Store. It is available on the regular Play Store, but not in the company-managed one. verified that the app is configured correctly in Intune and assigned to the user.

Steps taken:

device was restarted and synced through the Company Portal

device was reenrolled

profile was deleted and created

Unfortunately, none of these actions resolved the issue.

Answer 1

@UppuluriAswiniDurga-0386 Thanks for posting in our Q&A.

For this issue, did you refer to the following link's "configure Managed Google Play app" to add Zscaler Client Connector?

https://help.zscaler.com/zscaler-client-connector/deploying-zscaler-client-connector-microsoft-intune-android

Note: Non-Microsoft link, just for the reference.

If there is anything update, feel free to let us know.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Hi, Yes we have followed the document, and everything is configured correctly from Intune side but still the user couldn't find the Zscaler client connector app in his android mobile device.