Cannot access my emails from any devices ?? Long list of error codes coming up

Zahira A 0 Reputation points
2025-07-10T09:59:37.1733333+00:00

hello cannot login to Hotmail, following error codes coming, I need access asap please help

bot business personal

UTC Date: 2025-07-10T08:49:14.896Z

Client Id: xxxxxxxxx

Session Id: xxxxxxxx

Client Version: xxxxxxxxx

BootResult: fail

Back Filled Errors: None err: Error: 401 esrc: StartupData et: ServerError estack: M@https://res.public.onecdn.static.micro

@https://res.public.onecdn.static.microsoft/owam

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Hin-V 10,415 Reputation points Microsoft External Staff Moderator
    2025-07-10T10:06:13.1533333+00:00

    Hi @Zahira A
    Thanks for reaching out about this 401 error you're getting when trying to log into Outlook.

    Please understand that our forum is a public platform, and we will modify your question to cover your ID in the description. Please notice to hide these personal information next time you post error or some information to protect personal data. 

    I completely understand how frustrating it is to get locked out of your inbox, especially when everything was working fine just before. You're definitely not alone in facing this. 

    The Error 401 you're seeing is part of a known issue that Microsoft has officially acknowledged. It's currently affecting Outlook logins across various platforms, including desktop, mobile, and web. This means the problem isn't related to anything on your end, and you haven't done anything wrong! 

    Microsoft has identified this as a known issue and they are actively investigating it. It appears to be affecting multiple users globally. 

    You can monitor the current service status via the Microsoft 365 Service Health Dashboard at this link: Microsoft service health status 

    User's image

    At the moment, no action is needed on your part. Once Microsoft rolls out the fix, everything should return to normal automatically, and you'll be able to access your emails again. 

    Again, I truly appreciate your patience and understanding while Microsoft works to resolve this. If you have any other questions or need help with something else in the meantime, I'm here for you. 


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     


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