Memory error problem when shutting down Windows 11

Question

Ever since updated to Windows 11 I receive a message of memory error or problem at 0000000xxx and 00000000xxx numbers every time I shut down the system. in addition I had a serious problem with one of the PCIE slots resulting in moving my GPU to another PCIE slot that corrected the problem.

I ran multiple memory diagnostic tools they all come up with no memory problems.

I reinstalled Windows 11 THREE times already because of some GPU issue that I had finally repaired. The error message appeared in all THREE times.

Windows 10 did not had any issue whatsoever.

I have more than plenty of memory and speed and suspect it is a Microsoft product defect.

My system:

OS Name: Microsoft Windows 11 Pro

Processor: 12th Gen Intel(R) Core(TM) i9-12900KF, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)

BIOS Version/Date: American Megatrends International, LLC. F28, 12/14/2023

BaseBoard Product: Z690 AORUS PRO

Total Physical Memory: 128 GB

Total Virtual Memory: 136 GB

Hard drive: 2 TB NNVME, and 18 TB standard.

I have seen similar question been asked before but it was closed for discussion so I wanted to bring this to attention again because it has not been resolved.

Answer 1

Hello Mastool, I am Henry and I want to share my insights about your issue

Based on your description, my suspect is not a defect in Windows 11, but a compatibility or stability issue between your Z690 motherboard's firmware/drivers and Windows 11's shutdown process.

Your BIOS is version F28 from Dec 2023. Gigabyte has released newer versions for the Z690 AORUS PRO. Please do update Motherboard BIOS and Core Chipset Drivers. After performing these updates, reboot and test the shutdown.

Besides that, the Event Viewer holds the "black box" recording of the crash.

• The next time you start your PC after seeing the shutdown error, open Event Viewer and press Win + R, type eventvwr.msc, and press Enter.
• In the left pane, navigate to Windows Logs -> Application.
• Look for a red Error event that occurred at the exact time of the last shutdown. The Event ID will likely be 1000 (Application Error).
• Click on it. The "General" tab below will give you the crucial information:
  • Faulting application name: (e.g., RGBFusion.exe, iCUE.exe, some_utility.exe)
  • Faulting module name: (e.g., some_driver.dll)

This will tell you which piece of software is failing to close properly. It is often a utility from the motherboard manufacturer (like Gigabyte's App Center software) or a third-party hardware monitoring tool. Once you've pinpointed the problematic application, uninstalling it should resolve the error.

I hope this information is helpful.

Answer 2

Hi Mastool,

Thank you for your patience and for sharing the detailed information regarding the memory error message that appears during system shutdown on your Windows 11 system. Given that you’ve already reinstalled Windows 11 three times and confirmed that the problem did not exist under Windows 10, this is unlikely to be an OS-level issue.

Based on your hardware configuration and the nature of the error, it’s possible that the issue is related to architectural behavior specific to Intel’s 12th Gen Alder Lake platform. Below are several additional steps I recommend helping isolate or resolve the problem:

Step 1: Update BIOS

Visit the Gigabyte Z690 AORUS PRO support page to check for the latest BIOS version.

Updating the BIOS can improve system stability and compatibility with Windows 11, especially for hybrid-core CPUs like the i9-12900KF.

Step 2: Update Intel Motherboard Drivers

Download and install the latest chipset, MEI, and storage drivers using the Intel Driver & Support Assistant.

This ensures optimal communication between Windows 11 and your motherboard’s hardware components.

*Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Step 3: Test Memory Configuration

Temporarily remove two RAM modules and test the system with only two modules installed in the A2 and B2 slots (as per Gigabyte’s recommended configuration).

This helps isolate potential issues related to memory channel population or overclocking instability.

If you are using XMP profiles, consider disabling them in BIOS and running the memory at default JEDEC speeds to rule out instability caused by aggressive timings or voltage.

Although standard memory diagnostics have shown no errors, they may not apply sufficient stress to expose subtle faults. For deeper testing, I recommend using TestMem5, a more advanced memory stress tool that can help detect errors under load.

*Note: For the latest version, you may search for the application's official website.

Step 4: Modify Processor Power Management Settings

In Windows, search for “Edit power plan” > click “Change advanced power settings”.

Expand “Processor power management” > “Minimum processor state”.

Set the value to 5% for both battery and plugged-in modes.

This adjustment can help mitigate hybrid-core scheduling issues that may occur during shutdown or idle states.

Additionally, disable Fast Startup:

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click “Change settings that are currently unavailable”.
• Uncheck “Turn on fast startup”.
• Save changes and restart the system.

Step 5: Disable E-Cores (Efficiency Cores)

In BIOS, locate the setting to disable E-cores, leaving only P-cores (Performance cores) active.

This is a useful test to determine if the issue is related to Windows 11’s handling of hybrid-core architecture.

If the error disappears with E-cores disabled, it may point to a scheduling or power state conflict involving the efficiency cores.

Please let me know the results after trying these steps. If the issue persists, I’ll be happy to assist further.

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