How to fix token validation failed - error message

Question

How to fix token validation failed - error message

David Moonraw 5

This message appears after login. This happens on landing page

An error occured when trying to fetch resources. Additional details from the underlying API that might be helpful: Token validation failed. A passthrough token was detected without proper resource provider context - request correlation identifier 'd605009e-57e3-4b78-b59d-5110c3d14b21' (Code: PassthroughTokenValidationFailed) Try refreshing the page. Your resources aren't affected by the issue, we're just having trouble showing this view right now. To see a list of resources, select Simplified View.

Rukmini 43,735 Reputation points Microsoft External Staff Moderator

2025-12-01T21:39:35.96+00:00
Hello David Moonraw,

The reason for this problem is because the Azure Portal is unable to load the resource provider for that page because it is utilizing an invalid or expired passthrough token. Your resources are secure; the portal user interface is just not showing them.

You can either force a clean token by opening the Azure Portal in a incognito window or **refresh your Azure Portal authentication(Ctrl + Shift + R) or by signing out and back in.

Clear the portal.azure.com site data cache or use a different browser if it persists.

This will resolve the PassthroughTokenValidationFailed error because it is a temporary Azure Portal token issue, not a problem with your subscription or resources.

Let me know if any further queries - feel free to reach out!
David Moonraw 5 Reputation points

2025-12-02T12:11:02.5833333+00:00

same issue... I believe the issue started when an account was created for EntraID. Now Azure nor Entra works.

Both pages go in this same 'interaction required' loop. I'm not even able to pinpoint the app id that is stated on the log message.

If toggling the pop up by clicking the ignore button and moving by a split of a second, a message with the ActionRequired shows in the background (second screenshot), not sure if it's related.

After going into 'Simplified View' and checking the notifications a different message regarding authentication appears.
Rukmini 43,735 Reputation points Microsoft External Staff Moderator

2025-12-02T17:06:32.4+00:00
Hello David Moonraw,

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

Creating users or groups

Registering enterprise applications

Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

Let me know if you need help with the sign-up process or configuring your new tenant.

If you already have an existing tenant and still unable login, please share your email address over private message which used to login into Azure Portal.Hello Arumugam, S. (Suresh),

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

Creating users or groups

Registering enterprise applications

Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default.

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).

Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.

During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

Let me know if you need help with the sign-up process or configuring your new tenant.

If you already have an existing tenant and still unable login, please share your email address over private message which used to login into Azure Portal.
Rukmini 43,735 Reputation points Microsoft External Staff Moderator

2025-12-03T17:45:46.3566667+00:00

Hello David Moonraw, Following up to see if the above provided information was helpful. If you have any further queries do let us know.
Tracy McClain 0 Reputation points

2026-01-11T05:22:25.4+00:00

I've tried all of the various steps, but in the process of creating the new Azure account, I get stuck on step two for address information. The dots keep scrolling across the page and the address fields never display to enter my info.
I've tried incognito, creating a new MS profile, logging in on a new device never registered before. Nothing seems to work.

1 answer

Your answer

Rukmini 43,735 Reputation points Microsoft External Staff Moderator

2025-12-01T21:39:35.96+00:00

Hello David Moonraw,

The reason for this problem is because the Azure Portal is unable to load the resource provider for that page because it is utilizing an invalid or expired passthrough token. Your resources are secure; the portal user interface is just not showing them.

You can either force a clean token by opening the Azure Portal in a incognito window or **refresh your Azure Portal authentication(Ctrl + Shift + R) or by signing out and back in.

Clear the portal.azure.com site data cache or use a different browser if it persists.

This will resolve the PassthroughTokenValidationFailed error because it is a temporary Azure Portal token issue, not a problem with your subscription or resources.

Let me know if any further queries - feel free to reach out!
David Moonraw 5 Reputation points

2025-12-02T12:11:02.5833333+00:00

same issue... I believe the issue started when an account was created for EntraID. Now Azure nor Entra works.

Both pages go in this same 'interaction required' loop. I'm not even able to pinpoint the app id that is stated on the log message.

If toggling the pop up by clicking the ignore button and moving by a split of a second, a message with the ActionRequired shows in the background (second screenshot), not sure if it's related.

After going into 'Simplified View' and checking the notifications a different message regarding authentication appears.
Rukmini 43,735 Reputation points Microsoft External Staff Moderator

2025-12-03T17:45:46.3566667+00:00

Hello David Moonraw, Following up to see if the above provided information was helpful. If you have any further queries do let us know.
Tracy McClain 0 Reputation points

2026-01-11T05:22:25.4+00:00

I've tried all of the various steps, but in the process of creating the new Azure account, I get stuck on step two for address information. The dots keep scrolling across the page and the address fields never display to enter my info.
I've tried incognito, creating a new MS profile, logging in on a new device never registered before. Nothing seems to work.

Answer 1

The error message you are encountering, "Token validation failed. A passthrough token was detected without proper resource provider context," typically indicates that the token being used for authentication does not have the necessary context or permissions to access the requested resource. Here are some steps you can take to troubleshoot and potentially resolve this issue:

Check Token Configuration: Ensure that the token being used is correctly configured and includes the necessary claims for the resource you are trying to access.
Validate Resource Provider: Make sure that the resource provider is correctly registered in your Azure subscription. You can do this through the Azure portal under "Resource Providers".
Refresh Token: Sometimes, simply refreshing the page or logging out and back in can resolve transient issues with token validation.
Inspect Application Permissions: Verify that the application has the correct permissions set in Azure Active Directory. This includes checking the API permissions and ensuring that they are granted.
Review API Configuration: If you are using a custom API, ensure that it is correctly configured to accept the token and that it is set up to validate the token against the correct authority.

If the issue persists, consider checking the Azure documentation or reaching out to Azure support for further assistance.

References:

AADSTS500011 - Resource Principal Not Found