RESET NETWORK CREDENTIAL

Question

HOW DO I RESET MY NETWORK CREDENTIAL TO MAP MY NETWORK DRIVE TO MY LAPTOP.

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Moved from: Microsoft Security | Microsoft Identity Manager

Answer 1

Dear @Allen Jones,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Remove cached credentials

• Navigate to Credential Manager > Windows Credentials > under Generic Credentials, remove any entries that match your server/NAS name or IP (e.g., \SERVER, SERVER.domain.local, or the NAS hostname).
• Close Control Panel.

Map the drive with new credentials using File Explorer

• Open File Explorer > This PC >three‑dot (…) menu on the top toolbar > Map network drive
• Choose a drive letter > enter the path (e.g., \\SERVER\SHARE).
• Check: “Reconnect at sign‑in” and “Connect using different credentials.”

When prompted:

• Domain account: DOMAIN\username
• Local account on the server/NAS: SERVER\username or just username (depending on how the share is set).
• Microsoft account scenario: use MicrosoftAccount\******@outlook.com with your Microsoft account password (or your PIN).

I sincerely hope you understand that the initial steps I suggested may not have completely resolved the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best outcome.

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Answer 2

To reset your network credentials for mapping a network drive on your laptop, you can follow these general steps:

1. Open Credential Manager: Go to Control Panel > User Accounts > Credential Manager.
2. Manage Your Credentials: Under the "Windows Credentials" section, look for any saved credentials related to the network drive you want to reset.
3. Remove or Edit Credentials: You can either remove the credentials or edit them to update the username and password.
4. Reconnect the Network Drive: After resetting the credentials, try to map the network drive again using the correct credentials. You can do this by right-clicking on "This PC" or "Computer" in File Explorer and selecting "Map network drive". Enter the network path and your credentials when prompted.

If you encounter issues where the mapped drive appears as disconnected after logging back in, it may be due to how Windows handles authentication for network drives. In such cases, ensure that you check the option to reconnect at logon and that you are using the correct credentials.

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References:

• Error when you try to access a network drive that's mapped to a web share: User has not been authenticated
• Troubleshoot mapped network drives that connect to SharePoint Online