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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 97%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
When activating the sandbox and trying to sign in it does not work.
I click on the "Sign in", it shows my account but then just goes back to the sign in screen.
See the image.
Please advise how as how to sign in for the learning sandbox.
Thanks,
Ken
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Hello, @Mackool, Ken (NBCUniversal, Parks and Resorts) !
Thank you very much for reporting this. We've received a number of similar reports and the sandbox team is working to identify the root cause. If you are able to provide a network trace as a HAR file that would be extremely helpful (instructions below):
https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace
A vast majority of these issues are reported by people with outlook.com accounts so as a temporary workaround, you may have better success if you use a different account while the sandbox team works on releasing a fix.
We're terribly sorry for the inconvenience and thank you for your patience!
I don't have another account I can use for training. When will this issue be resolved as it is impeding my hands on training? Thanks, Ken
Hello, @
Mackool, Ken (NBCUniversal, Parks and Resorts) !
We have a fix currently in test. If you are able to reach out directly, I can email you with instructions. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:
If you don't receive a response within 24 hours, please reply to the thread so we can investigate.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 6%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
I have the same issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 25%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
I'm getting the same issue. Any progress?
Quick update: The sandbox team is testing a fix. I'll be sure to update these threads as soon as I have more information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
I am having the same issue.
Hello, @Mackool, Ken (NBCUniversal, Parks and Resorts) !
Why am I unable to sign in when using the Learn sandbox?
We are currently working on a fix for this issue and are collecting information from those who are experiencing this as well as providing updates here: