While trying to create a vm in the sandbox environment, sign in loop.

Yeary, Wesley 5 Reputation points

While trying to do the exercise - Create an Azure Virtual Machine, I clicked start sandbox and it tries to spool up, loads till 99%, gives me an error and tells me to try again. When I click retry, it gives me a sign in box where the sandbox should be and says "I've used X amount of 10 sandboxes blah blah blah" I'm under the 10 sandboxes limit still but yet it's counting down my time remaining. I will attach a picture at the end. The frustrating part is when I click to sign in it routes me back to the same page after it "signs in". Any help would be appreciated. Screenshot 2023-05-25 065918.png

Azure Fundamentals
Azure Fundamentals
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Fundamentals: Foundational knowledge about Microsoft products.
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  1. kobulloc-MSFT 14,661 Reputation points Microsoft Employee

    Hello, @Yeary, Wesley !

    Why can't I sign in to use the sandbox?

    Note: This thread will be used for updates and to collect information related to this issue.

    This has been an ongoing issue that has been affected a small but significant percentage of users. The sandbox team has been made aware of the issue however they have been unable to reproduce this locally. While a fix was released last month, there are several dependencies which complicate this (including the email/account type used) and it appears that many people are still running into this. If you encounter this issue, we are asking for the following information to help create a new fix:

    • Your Learn profile ID (we can get this if you post a comment)
    • Repro steps to help isolate the cause of the issue (including what type of email account you are using)
    • We may request additional information via email as we continue to investigate this

    Thank you all very much for your patience as we address this issue.

    Thank you for your report:

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