Hello, @Yeary, Wesley !
Why can't I sign in to use the sandbox?
Note: This thread will be used for updates and to collect information related to this issue.
This has been an ongoing issue that has been affected a small but significant percentage of users. The sandbox team has been made aware of the issue however they have been unable to reproduce this locally. While a fix was released last month, there are several dependencies which complicate this (including the email/account type used) and it appears that many people are still running into this. If you encounter this issue, we are asking for the following information to help create a new fix:
- Your Learn profile ID (we can get this if you post a comment)
- Repro steps to help isolate the cause of the issue (including what type of email account you are using)
- We may request additional information via email as we continue to investigate this
Thank you all very much for your patience as we address this issue.
Thank you for your report:
- @Stephen Burroughs - 6/2/23 (link): Attempted to start Exercise - Configure network access, verified permission, and sandbox clock started however they were still prompted to sign in on the right where the sandbox should have been.