While trying to create a vm in the sandbox environment, sign in loop.

Question

While trying to do the exercise - Create an Azure Virtual Machine, I clicked start sandbox and it tries to spool up, loads till 99%, gives me an error and tells me to try again. When I click retry, it gives me a sign in box where the sandbox should be and says "I've used X amount of 10 sandboxes blah blah blah" I'm under the 10 sandboxes limit still but yet it's counting down my time remaining. I will attach a picture at the end. The frustrating part is when I click to sign in it routes me back to the same page after it "signs in". Any help would be appreciated. Screenshot 2023-05-25 065918.png

Answer 1

Hello, @Yeary, Wesley !

Why can't I sign in to use the sandbox?

Note: This thread will be used for updates and to collect information related to this issue.

This has been an ongoing issue that has been affected a small but significant percentage of users. The sandbox team has been made aware of the issue however they have been unable to reproduce this locally. While a fix was released last month, there are several dependencies which complicate this (including the email/account type used) and it appears that many people are still running into this. If you encounter this issue, we are asking for the following information to help create a new fix:

• Your Learn profile ID (we can get this if you post a comment)
• Repro steps to help isolate the cause of the issue (including what type of email account you are using)
• We may request additional information via email as we continue to investigate this

Thank you all very much for your patience as we address this issue.

Thank you for your report:

• @Stephen Burroughs - 6/2/23 (link): Attempted to start Exercise - Configure network access, verified permission, and sandbox clock started however they were still prompted to sign in on the right where the sandbox should have been.