I get "PowerPoint found a problem with ..." but the file has no validation errors

Question

When I open the pptx file, then PowerPoint reports "PowerPoint found a problem with content in ...". I have checked the file with the OOXML validator extension for VS Code and with the 'Open XML SDK 2.5 Productivity Tool'. They do not report any error.

PowerPoint can repair the file, but the colors are wrong. The problem is likely in the theme1.xml.

Any tips how to find the cause?

Answer 1

I have found the error: The 'typeface' attribute was missing in an <a:ea> element.

So the question remains, couldn't the validator be extended to detect, that a required attribute is missing?

Answer 2

Hi,

What version of file format did you use?

Can you open the PowerPoint file in safe mode? Try this method to open the PowerPoint in safe mode:

Press Win + R, type "powerpoint /safe" in the blank box, press Enter to open a blank safe mode PowerPoint file. Click on File menu and then select Open. Navigate the file and check if it opens in the Safe Mode

You can also read this article to try more methods about troubleshooting a damaged presentation in PowerPoint:

https://learn.microsoft.com/en-US/office/troubleshoot/powerpoint/damaged-presentation

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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