Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,697 questions
I have found a solution that worked for me here https://youtu.be/LQJF5-QHKro
How to resolve black screen with mouse pointer after logging or signing into Windows!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 63%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arthur Durand
166
Reputation points
__I reimage a lot of OEM laptops, I always manually update my OEM images in a virtual machine so that Windows updates don't waste my time! I mainly install Windows 11, but I've had Windows 10 give me the same black screen with mouse pointer after logging/signing into Windows. I maintain all my OEM images and I install all Windows updates including optional updates and driver updates! I also use the OEM tools to update the drivers! I experienced this issue in the past after installing a certain Windows update, for months I've not experienced this issue, but this issue is back! I suspect the latest cumulative update of being the cause! There' no pattern, the occurrence of the black screen with mouse cursor appears to be completely random occurring on different OEM brands and models!
This error is extremely frustrating there are far too many possible to solutions on the internet which may or may not work! I've resorted to resetting the OS on affected machines, then I don't waste my time on research and trial and error! I want the developers and Microsoft to take note of this issue and to resolve it ASAP!!!
I guide my customers that experiences the same issue to follow the steps in this video --> https://www.youtube.com/shorts/sbQb6BFfrzs <--
I would highly appreciate it if someone on this forum can guide me to a more effective solution that works every time and that saves me the trouble of resetting the OS!__
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tony Tolan 0 Reputation points2024-02-11T01:34:15.5866667+00:00 No kidding it's like how am I supposed to go into settings and everything if the screen is black!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 26%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Adrian 5 Reputation points2024-03-19T17:27:59.8366667+00:00 YOU CANT SEE THE SCREEN?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 94%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Neeraj Singh Bisht 75 Reputation points2024-08-26T09:58:16.56+00:00 https://youtu.be/LQJF5-QHKro?feature=shared step by step guide
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Accepted answer
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Neeraj Singh Bisht 75 Reputation points
2024-08-26T10:00:51.7033333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 25%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
mwsdr 0 Reputation points2024-10-18T03:25:28.5833333+00:00 Not the same problem as we cannot get into task manger or anything else.
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6 additional answers
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Arthur Durand 166 Reputation points
2024-03-19T21:37:16.52+00:00 I actually resolve the issue by leaving the affected PC on for at least an hour for the issue to resolve itself, and in most cases it does! In the event that it doesn't, I just reset the affected PC!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 51%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Casper 0 Reputation points2024-05-15T16:25:14.5033333+00:00 This actually worked for me but it fixed itself within like 30 minutes. Thank you
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 51%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Paisley, Lindsey 0 Reputation points2024-05-22T01:35:23.82+00:00 Same here. After about 30 mins the screen came on.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 56.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Alessio 0 Reputation points2024-06-06T00:31:13.6566667+00:00 does this permanently resolve the issue or is it temporary?
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Adrian 5 Reputation points
2024-03-19T17:34:54.5033333+00:00 Bow down to corporate greed and buy a new one 🥲
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 42%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Satan Morningstar 5 Reputation points2024-04-01T20:23:00.4566667+00:00 Considering the screen is black, and pressing keys does nothing for me, this is useless!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 70%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kaelum Pickle 0 Reputation points2024-05-03T12:32:11.6966667+00:00 Literally made an account just to say I see you and same
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 34%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JCrevier 5 Reputation points2024-04-20T21:54:08.2433333+00:00 Considering the screen is black, there's nothing showing up besides my mouse so pressing keys does nothing for me. I can't do any of the suggestions sense, screen is black with nothing on it....