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Autopilot - Why some taking so long time

Sokoban 996 Reputation points
2024-01-26T07:22:39.83+00:00

I have a few devices there it taking one hour to making Autopilot process, what is depend on ?

I know it take about 15-20 minutes with a normal autopilot process. How I will troubleshooting that ? // Sokoban

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
437 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,794 questions
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  1. Crystal-MSFT 45,906 Reputation points Microsoft Vendor
    2024-01-30T01:53:42.6766667+00:00

    @Sokoban, Thanks for the reply. For the summary, here are some adjustments:

    • Entra ID groups, and membership rules, - See Configuration for groups and rules
    • Device hardware information - See Devices Hardware
    • Intune and Autopilot service - We can check via Windows MDM Diagnostics log to see if the service is working. If the device can join Azure AD and enroll into Intune without latency.
    • Internet Connection. - See Internet Speed
    • Configuration profile and app apply status. -Check the configuration profile and app apply status to see if it takes long time to apply the information.

    You can also run Windows MDM Diagnostics Tool, to investigate any errors.

    mdmdiagnosticstool.exe -area Autopilot -cab c:\autopilot.cab in PowerShell prompt

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  1. Crystal-MSFT 45,906 Reputation points Microsoft Vendor
    2024-01-26T08:18:32.26+00:00

    @Sokoban, Thanks for posting in Q&A. The time it takes to complete the Autopilot process can vary depending on several factors, including Microsoft Entra ID groups, membership rules, hash of a device, Intune and Autopilot service, and internet connection. If you have devices that are taking longer than expected, You can configure "Show app and profile installation progress" in ESP to monitor which phase it takes a long time.

    https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#esp-tracking

    Hope the above information can help.

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  2. Sokoban 996 Reputation points
    2024-01-29T08:50:58.0266667+00:00

    Hi @Crystal-MSFT

    I have done in summery

    • Entra ID groups, and membership rules, - See Configuration for groups and rules
    • hash of a device, - See Devices Hardware
    • Intune and Autopilot service - See dsregcmd /status
    • Internet Connection. - See Internet Speed

    You can also run run Windows MDM Diagnostics Tool, to invesetigate any errors

    mdmdiagnosticstool.exe -area Autopilot -cab c:\autopilot.cab in powershell prompt

    Thanks :-)

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