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Hey Everyone,
We have a customer that is using Azure Virtual Desktop. They use in total 3 VM's running Windows (Windows 11 Enterprise multi-session). Since recently they are complaining about not being able to navigate back and forth in the File Explorer. This option is not greyed out neither they get a error. Simply nothing happens... Sometimes the search bar is not even working, users cannot click on it. If you use 'Tab' on your keyboard then it works.
I've tested this with a brand new user account and for the first time I logged in e.g. vm1. On this account and on the vm it works fine with the navigation pane of the File Explorer. When, I log in to vm2 and test it. The navigation pane doesn't work anymore. When, I go back to vm1 then it works again...
They are using FSLogix profiles.
If there is more info needed, please let me know!
This is an unusual behavior. Do you allow concurrent logon with the FSLogix config (a user can log on to multiple VMs at the same time using the same profile)?
Can you please check if you use the latest FSLogix version and have the latest Windows cumulative updates installed on the VMs?
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I have also seen this in our environment. It has been an ongoing issue for months and we are on the latest version of FSLogix and do not allow multiple logons.
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I have made a further discovery. If you have explorer fullscreen the back button always doesn't work. If you have it in windowed mode but have it aligned on the left it also doesn't work.
It's like theres a deadzone on the top left of the screen within the session blocking mouse input, but only for explorer. So if the deadzone is there i can still interact with desktop items for instance.
I really need someone else to confirm if they are experiencing this same behaviour on their systems.
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I am seeing the same issue here. HP computer (G6) is joined to our domain. I log in as myself, Explorer is fine. I relocate the Task Bar to the left (left justified) and then Explorer breaks (same as above). Reboot does not help. Moving it back to Center justified does not fix it either. Help?
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I've seen this behavior on a local desktop, no virtualization, of the File Explorer forward and back buttons not reacting to left clicks. This occurs when File Explorer is maximized on my secondary laptop monitor. If I reduce the window size or move the window, the forward and back buttons work. It's really frustrating.
@Ryan M @George Boyce try my solution below, this is currently the only fix I managed to figure out and no other forums have anything worthwhile from my 2 months of searching. It's not the most elegant but we have been using it this way for a month and its been rock solid.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Has someone found a solution for this problem? We are expiecering the same issue. So far we only have this issue with one user. It is a multi session windows 11 install with FSlogix.
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Reporting the same issue here. Multi session windows 11 install with FSlogix. Happens to random users & random servers - no consistency. A user may report this issue on server 1, we sign in to the same server using our test user and test user doesn't have the issue.
Ok so having the same issue on our end. I have it logged with MS support but who knows if/when they will get back to me.
Some things I have found that snap it out of it is running anything as admin on the users session. Why this works I have no idea but it seems to.
I found this out when I was attempting to run ExShell which requires elevated rights, upon running it with my admin creds. Upon doing so I went to test and was surprised to see the issue was gone, a little annoyed as I wanted to test...
I then tried on another machine and ran ExShell as admin but had the same thing happen where the issue fixed itself.
A third session had the issue so I decided to run CMD as admin and the issue was fixed in Explorer!
This was earlier today so I don't know if the issue will come back on this session or just a fresh session but this has to be some kind of indicator of the cause I just cannot figure out what.
Can some of you test this yourselves and see what you find?
Right so I found the cause, its OneDrive. Close OneDrive and the issue goes away. This is obviously a workaround but please try it and confirm. In the meantime I'm going to think of some tests I can do.
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We have also the same problems. Only with Windows 11 in combination with Dell Latitude 3540.
If you close OneDrive does it fix the problem?
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Our first client on 22H3 is having the same issue here. We will open a ticket with MS, but please update if you guys run into a fix.
What happens if you close OneDrive? This seems connected as for me it fixes the issue. Then you reopen OneDrive and the issue returns.
We dont run Onedrive on this particular client, so maybe Onedrive isnt the cause but triggers whatever is happening to all of us.