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Cant access link shared in Onedrive

Iniobong Nkanga 1,691 Reputation points
2024-06-13T18:34:56.5+00:00

Hello

Please i need your help on this issue.

One of my user has left the organization we are trying to retrieve the link he shared to in OneDrive but we cannot.

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Most of the problems are for the files shared in 1-1 chats and user created Teams chat groups. We are not able to access it now. For some, we get the URL and when we manually update the UPN in the suffix, we are able to see the files in the Explorer and the others don’t even see the URL.

Second is the leavers for whom users had shared the file previously and it not accessible right now.

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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Robin Sheng-MSFT 1,020 Reputation points Microsoft Vendor
    2024-06-14T02:36:03.54+00:00

    Hi @Iniobong Nkanga

    If a user account is deleted from the Microsoft 365 admin center, and then a new account is created by using the user principal name (UPN) that was used by the deleted account. This may cause site user ID mismatches. It is recommended that you refer to this to troubleshoot your problem.

    It is also recommended that you restore the user's OneDrive permissions and set a OneDrive retention period for them. During this period, you can save and download the files you need and upload them to your personal OneDrive.

    Thanks for your understanding and support.

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