Azure AI Facial Recognition Error UnsupportedFeature

Question

Hi,

The Cognitive Services have approved our application for the following use case:

[Face API] Facial Verification (1:1 matching) with optional facial liveness detection for identity verification to grant access to digital or physical services or spaces.

However, we are getting this error when trying to use the identification feature:

Log: {

  "error": {

    "code": "InvalidRequest",

    "message": "Invalid request has been sent.",

    "innererror": {

      "code": "UnsupportedFeature",

      "message": "Feature is not supported, missing approval for one or more of the following features: Identification. Please apply for access at https://aka.ms/facerecognition"

    }

  }

}

Is there any way to resolve the access issue as it is affecting our business process?

Our subscription ID : e8c18c5c-8613-4b22-a6b1-2d0eea4d02e9

Thanks,

Answer 1

@Kah Yong Lau I'm glad to see you were able to resolve your issue. Thanks for posting your solution so that others experiencing the same thing can easily reference this. Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer, they can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

.

Issue:

You're encountering the error Feature is not supported, missing approval for one or more of the following features: Identification. while accessing the Azure AI Face Service for 1:1 verification.

.

Resolution:

You had reached out to the Azure AI Vision Face Team, and they have granted you the access and it is working now.