How to re-enable in-call Caller ID display on Teams Desktop app

Question

A recent update seems to have removed the display of my callers phone number when taking a call using the Teams desktop app.
Is there a way to re-enable it?

Answer 1

Hi @MHughes

Does anyone else have the same issue in your organization?

Have you tried to use Teams web client to see if this issue can be reproduced?

If there is no issue in Teams web client, we recommend you try to clear Teams client cache file to see if it can be fixed. For more details about how to clear it, you could refer to:

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#new-teams

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