how to fix my email

Question

i am not receiving any emails

i cannot send any emails

Answer 1

Hi @Rich Lopresti

Thank you for reaching out to the Q&A forum.

To assist you better, I will need more information.

What version of Outlook are you using? (Classic Outlook, New Outlook or Outlook Web)

If you are using Outlook desktop, can you please double check if you can send and receive mails on Outlook Web?

If Outlook Web works normally, that means the issue might be in your Outlook desktop.Please try some of these common troubleshoot solution:

• Sign out and sign in again.
• Fix your Outlook email connection by repairing your profile (Outlook Classic)
• Clear Outlook roam cache: Windows + R then type in %localappdata%\Microsoft\Outlook
  Select Roam cache folder and delete all files in it.

Let me know if it works for you, if not, we can work together to resolve this.

I hope this information helps.

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