Ms Team Sdwan

Question

We use Fortigate as our firewall and we implement sdwan for steering traffic to the internet.

When we use sdwan in the fortigate we can select the performace based on latency, packet loss and jitter.

To monitor the quality to the microsoft team what parameter above should be used to get good performance?

Are we monitor the packet loss so when internet1 have some packet loss then the sdwan will switch to another internet?

Answer 1

Hi @Handian Sudianto

Good day to you! Thank you for contacting Microsoft Q&A. 

It’s great that you’re optimizing Microsoft Teams traffic using FortiGate SD-WAN. 

Teams is a real-time app, so it’s especially sensitive to packet loss, latency, and jitter. Among these, packet loss is the most disruptive, even small losses can cause audio/video issues. 

You can find more details here: Use real-time telemetry to troubleshoot poor meeting quality - Microsoft Teams | Microsoft Learn

In FortiGate SD-WAN, you can configure Performance SLA profiles to monitor these metrics. If Internet1 shows high packet loss, SD-WAN can automatically switch to Internet2. 

Fortinet guide: Monitoring Performance SLA 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link 

 

Best practices for Teams: 

• Prioritize packet loss in your SLA profile 
• Use DSCP tagging: 46 for audio, 34 for video 
• Avoid routing Teams traffic through VPN unless split tunneling is enabled 
• Use tools like Microsoft Connectivity Analyzer to validate performance 

 You can refer to this article: Implement Quality of Service in Microsoft Teams - Microsoft Teams | Microsoft Learn

 

If you need any further assistance or have additional questions, please don’t hesitate to reach out. I'm here to help. 

Thank you again for your patience and for choosing Microsoft Q&A forum. 

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