Files synced in OneDrive will not open - when moved to local storage they open without issues

Question

I've come into an issue where out of nowhere majority (not all) files stored in OneDrive do not open anymore and display the following:

It seems to primarily effect Microsoft Office files. I've tried to uninstall OneDrive and delete the synced folders but it didn't seem to help. Any suggestions would be great!

Answer 1

Hi @IDVN, 

Welcome to Microsoft Q&A forum. 

Thank you for reaching out and sharing your experience with us. I understand how inconvenient this issue may have caused to you. Based on your description and the screenshots, the problem usually indicates incorrect permissions and account, incorrect file path, or OneDrive cache corruption. 

To resolve the issue, please try the following steps: 

1. Check files permissions 

Please confirm with the file owner with you have essential permissions to open it. 

2. Test on another device:  

Attempt to open the file on a different computer. If it opens successfully, the problem might be with system settings. 

3. Rename the file 

Some other users reported that they resolved the error by rename the issue workbook, download the workbook first and then open it from local Excel app. 

4. Repair Office  

• Right-click the Start button (lower-left corner) and select Installed apps on the pop-up menu.

• Select the Microsoft 365 or Office product you want to repair, click the ellipses, and select Modify. 

• Select Online Repair > repair. 

5. Reset OneDrive 

Resetting OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. 

• Press Windows + R, enter wsreset.exe into the box then select OK. 

If the issue still persists, please continue with the steps mentioned in this article to reset your OneDrive Reset OneDrive - Microsoft Support. 

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to continuing the conversation.  

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