I have to restart computer before my wireless keyboard works

Question

I have been troubleshooting this problem and even had one of your team remotely update my driver and when asked to reboot computer when it started back up neither wireless mouse or keyboard worked. I had to do a recovery to earlier date. I have read this could be the result on a windows update. Every time I do what they say I end up making the problem worse.

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Answer 1

It sounds like you are experiencing issues with your wireless keyboard and mouse not functioning properly after a restart. This can sometimes occur due to driver or firmware issues, especially if the devices are not recognized until after a user logs on. Here are a few steps you can take to troubleshoot this problem:

1. Check Driver Updates: Make sure that your wireless keyboard and mouse drivers are up to date. You can do this through Device Manager.
2. Firmware Updates: Ensure that your system firmware is up to date, as outdated firmware can lead to device recognition issues.
3. Disable New DMA Devices Policy: If you have the Disable new DMA devices when this computer is locked policy enabled, it may block your devices from working until you log in. You can check this setting in the Group Policy Editor or the registry.
4. Recovery Options: If the problem persists after updates, you might consider restoring your system to a previous state where the devices were functioning correctly, as you mentioned you have done before.
5. Contact Support: If these steps do not resolve the issue, it may be beneficial to reach out to Microsoft support for further assistance.

These steps should help you address the issue with your wireless keyboard and mouse not working after a restart.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

This issue occurs when there is an incompatibility with the driver. To sort out the issue, kindly follow the steps below:

Roll back the Keyboard and Mouse driver:

For Keyboard:

-Press the Windows key + X

-Go to Device Manager

-Expand the Keyboards

-Look for your Keyboard driver

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

For Mouse:

-Press the Windows key + X

-Go to Device Manager

-Expand the Mice and other pointing devices

-Look for your Mouse driver

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Answer 3

Hi Susan Hitchcock,

Thanks for reaching out to Microsoft Q&A Forum. I understand that you're facing trouble with your keyboard. Please go to Start Menu > Control Panel > Hardware and Sound > Power Options > select "Choose what the power buttons do" > select "Change settings that are currently unavailable" > uncheck the "Turn on fast startup" option and save changes.

The initial response might not address the problem. So, if your problem persists or you need any assistance, feel free to ask me by clicking "Add Comment" or "Post Answer" if you cannot add comment. This helps me can read your follow up. Thanks for your effort. 

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Best regards.