Subscription

Question

My younger sister accidentally subscribed to a plan using my account, which is too costly for me. I kindly request a refund, she paid without my permission.I have already tried contacting support several times without resolution, and I truly need assistance.

Answer 1

To request a refund for a subscription that was accidentally purchased, you typically need to follow the refund policy outlined by the service provider. For Microsoft subscriptions, you can often receive a full refund if you cancel your SaaS subscription within 72 hours of purchase. However, if the subscription was purchased beyond this time frame, the refund may not be available.

Since you mentioned that you have already tried contacting support without resolution, I recommend checking the specific refund policies for the service you are using. You may also want to try reaching out to support again, providing them with all relevant details about the purchase and your situation.

If you are unable to resolve the issue through standard support channels, consider escalating the matter or seeking assistance through community forums or social media channels related to Microsoft support.

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References:

• Manage your SaaS service
• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Refund policies for Microsoft Marketplace
• Contact Microsoft 365 Support
• Get support - Microsoft 365 admin | Microsoft Learn

Answer 2

This forum is just a user to user forum, no-one here has any account access, try using the steps on this link they provide to check your eligibility for a pro-rata refund and cancel the subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b