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can not install windows app

思诺 李 0 Reputation points
2025-12-07T08:24:32.7633333+00:00

Request Id: 4cd82f72-9252-484d-9a7d-d41647f60e00

Correlation Id: 2df7e615-d254-406c-a62d-9af563d76e74

Timestamp: 2025-12-07T08:21:13Z

Message: AADSTS500200: User account '[mod: PII redacted]@qq.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.

Microsoft 365 and Office | Install, redeem, activate | For business | Android
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  1. Q&A Assist
    2025-12-07T08:24:42.1+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error message you are encountering indicates that the user account you are trying to use is a personal Microsoft account. Personal Microsoft accounts are not supported for the application you are attempting to install unless you have been explicitly invited to an organization.

    To resolve this issue, you should sign out of your personal Microsoft account and sign back in using an organizational account that is supported by the application. If you do not have an organizational account, you may need to contact your administrator or the organization that manages the application for assistance.

    References:

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