How to fix Intel USB Host Controller driver error and Intel Precise Touch HID Drivers error

Question

My Intel USB 3.10 eXtensible Host Controller has a yellow warning in Device Manager, none of my USB ports are working, Bluetooth is completely missing, and my Intel Precise Touch (HID) driver also has an error. Is this a chipset/driver corruption issue, and how can I properly reinstall or repair these system drivers?

Answer 1

You are correct, the USB drivers are part of the Chipset drivers installation.

1

The best option is to go to the support page for your PC on the manufacturers website to download and manually reinstall (not update) the version of Chipset drivers they provide.

If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

2

If that does not resolve the problem, go to the Intel website, to download the Intel Driver and Support utility, then use that to update all your Intel drivers.

Answer 2

This combination of symptoms (USB host controller with warning, all USB ports dead, Bluetooth missing, and Intel Precise Touch HID error) is consistent with a low‑level USB/chipset/host‑controller driver failure or corruption. The correct approach is to repair or reinstall the affected controller and HID/touch drivers, starting from Device Manager and, if needed, using OEM drivers.

Actionable steps:

1. Check whether the controller needs a vendor driver
   • For USB 3.x controllers on Windows 11, the OS normally supplies the driver. However, some controllers (similar to the Fresco Logic FL1000 case) require vendor drivers.
   • In Device Manager → Universal Serial Bus controllers, open the properties of the USB 3.x controller with the warning, go to Details → Hardware Ids, and note the vendor/device ID.
   • If it is a special controller that is not supported by the in‑box stack (as with FL1000 in Windows 8), obtain and install the USB/chipset driver package from the PC or motherboard manufacturer, then reboot.
2. Reinstall the USB 2.0/3.x host controller drivers
   • In Device Manager, expand Universal Serial Bus controllers.
   • For each controller with a warning (eXtensible Host Controller, Enhanced Host Controller, Root Hub entries):
     1. Right‑click → Uninstall device.
     2. If prompted, do not delete driver software yet; just remove the device.
   • From the Device Manager Action menu, select Scan for hardware changes to force Windows to re‑detect and reinstall the USB host controllers.
   • If the enhanced (USB 2.0) controller still shows errors, repeat the uninstall and allow Windows to automatically install the driver as described for enhanced host controllers, then restart the system.
3. Install or update chipset/USB drivers from the OEM
   • Download the latest chipset/INF and USB controller drivers from the PC or motherboard vendor support page.
   • Install the chipset package first, then any separate USB 3.x controller package.
   • Restart and recheck Device Manager for the USB host controller and Bluetooth.
4. Repair Intel Precise Touch / HID‑compliant touchscreen drivers
   • In Device Manager, expand Human Interface Devices.
   • Right‑click Intel(R) Precise Touch Device (if present) → Uninstall device.
   • Right‑click HID‑compliant touch screen → Uninstall device. If there are two HID‑compliant touch screens, uninstall both.
   • From the Action menu, select Scan for hardware changes.
   • If the device is a Surface or similar, ensure it is connected to the internet so Windows Update can pull the correct touch drivers, then restart and test touch.
5. Power‑cycle the system to clear controller state
   • Shut down Windows completely.
   • Turn off the PSU or unplug the power cable.
   • Wait at least 30 seconds (or follow OEM guidance for clearing residual power), then reconnect power and boot.
   • This can clear stuck USB/Bluetooth controller states similar to cases where Bluetooth disappears after an update.
6. Verify Bluetooth and USB after repair
   • In Device Manager, confirm that:
     • USB 3.x eXtensible Host Controller and any Enhanced Host Controllers show no warning icons.
     • Bluetooth category is present and the adapter has no warning.
     • Human Interface Devices entries for Intel Precise Touch / HID‑compliant touch screen are present and error‑free.
   • Test: plug in a simple USB device (mouse/keyboard), check Bluetooth visibility, and test touch input.

If, after these steps, the USB host controller still shows a warning and no USB ports work, the issue may be hardware‑level (chipset or controller failure on the motherboard), in which case further resolution would require OEM hardware diagnostics or repair.

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References:

• USB in Windows - FAQ
• How to fix touch issues on your Surface touchscreen
• Functionality issues on USB devices that are connected to a Windows 7-based computer that has an Intel platform
• KB5077181 broke Bluetooth - Microsoft Q&A