Mailbox Corruption

Question

Mailbox is experiencing continuous duplicate message processing. Spam emails arrive as drafts in my inbox, while the draft folder shows a counter rapidly increases and transient draft copies appear and disappear. This was following a hack where they changed my language and timezone and flipped everything back to front, spamming me with fake threat emails whilst trying to gain access to my other accounts.
I have done the following; turned off IMAP , POP and sync whilst I was trying to figure out what the hell was going on. Done a mass kick out, changed password and made sure 2FA was turned on. I ended up creating a new email because i thought they were still in there due to spam emailing constantly. In the new email it was still receiving the spam emails. An email sent from a friends email to my old email address was being overwritten , it was changing the subject and body of the email to the spam one. Emails from her to my new one were coming through ok but getting lost in the "draft spam". I then found and removed all rules which did include some forwarding emails, assuming it was their email. Removing the rules, did seem to do the trick BUT I was trying to clear out the 'draft' emails from my inbox and from the deleted folder, in the deleted folder it would not let me delete them and said I needed to clear the recoverable items folder first , once I emptied the recoverable items, within 2 minute the emails started spamming again. Inbox is currently over 15,000 flagged emails all spam from their programming/hidden rule . HELP !!! I also cannot open a support ticket via outlook, despite being logged into my Microsoft account and outlook, the pop up asks me to log in, this does a half a circle loading process and then nothing , does not allow me to add any details or log in. Why can we not call and speak to a human, this is ridiculous.

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Moved to Microsoft 365 and Office | Other

Answer 1

Hi RebeccaBurman-4902,

I understand how stressful and disruptive it is when your mailbox keeps generating duplicate emails/drafts and legitimate messages are being overwritten with threatening scam content.

Based on your description, it’s very likely there is still an active sign-in session (token) or a third‑party app permission (app consent) that still has write access to your mailbox. That’s why even after removing rules and clearing Recoverable Items, the spam keeps coming back.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Please try the steps below in this order (the goal is to cut the source first, then clean up the mailbox):

• Sign out everywhere to revoke any remaining active sessions.
• Check Recent activity and remove any unfamiliar devices/locations.
• Return to Outlook.com and re-check Rules and Forwarding to ensure nothing reappears.

If, after doing the above, your emails are still having their subject/body changed automatically or the draft spam continues regenerating, this may indicate mailbox-level processing that requires Microsoft Support to investigate on the server side. Since you mentioned the support ticket flow gets stuck in a sign-in loop, please try opening the support page in an InPrivate/Incognito window (or a different browser) to avoid cached cookies/session incidents.

Go to Contact Us: https://support.microsoft.com/en-us/contactus

• Click Show expanded list of products
• Select Outlook > Get Home support
• Type Outlook live chat in the search box, then select Get Help > Contact Support
• If you can’t sign in to the affected account, sign in with a different Microsoft account to access support options
• Under Products & Services, select Other Products > Outlook, then choose Chat with a support agent via web browser

Thank you for your time and understanding.

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