How to fix error code: The server couldn't complete this action. Error Code: 0x803d0014

Question

I am trying to share a document stored on One Drive to a colleague in the same company I get this error that prevents me from a sharing a link to the document (am working in PPT desktop app):

The server couldn't complete this action. Error Code: 0x803d0014

How do I fix this?

Answer 1

Dear @Kate Platter,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, you receive error code 0x803d0014 when trying to share a OneDrive file from the PowerPoint desktop app with a colleague in the same organization.

To help me narrow down the cause, could you please provide the following details?  

• Which service are you using and getting this issue (excel, word...etc)?
• Does this issue affect all files or only specific ones? 
• Are other Office applications experiencing similar sharing problems? 
• Does it occur in web version or desktop app version?

In the meantime, here are some suggestions you may refer to:

Try Sharing from the Web Version (if you are using desktop app)

This is often the quickest workaround: 

• Go to Microsoft OneDrive in your browser 
• Navigate to your file, right-click it, and select Share 
• If this works, the issue is likely with your desktop OneDrive integration rather than the file itself  

Run an Online Repair of Office 

A corrupted installation can cause this error: 

• Close all Office applications 
• Go to Windows Settings > Apps > Installed apps 
• Find your Microsoft 365 installation, click the three dots, and select Modify 
• Choose Online Repair (this will take longer but is more thorough) 
• Follow the prompts to complete the repair. 

For further detailed troubleshooting, you may refer to the official Repair an Office application - Microsoft Support 

Reset OneDrive 

Since the error involves sharing through OneDrive: 

• Right-click the OneDrive cloud icon in your system tray 
• Select Settings > Account > Unlink this PC 
• After unlinking, go back to Settings > Account and click Add an account to reconnect 
• This refreshes the connection between your PC and OneDrive  

Test with a Different File 

This helps isolate the issue: 

• Create a new file, save it to OneDrive, and try sharing it 
• If the new file shares successfully, the problem may be specific to your original file 
• If the new file also fails, the issue is with your Office/OneDrive setup  

Additional checks

• Sign out and back in: In Excel or Word, go to File > Account > Sign out, then restart and sign back in 

• Try a different network: If possible, switch to another Wi-Fi network to rule out connection issues  
• Check file ownership: Ensure you're the owner of the file you're trying to share

I hope suggestions above can help you resolve the issue. If not, please update more information as my previous questions so I can support you more effectively.

Looking forward to your update.

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