Manage sequences

Manage your sequences in the sales accelerator by viewing details and cloning, editing, deleting, and applying tags to them.

View details of sequences and connected records

1. Sign in to your sales app. In the lower-left corner of the page, select Change area > Sales Insights settings.

2. Under Sales accelerator, select Sequences.

3. On the Sequences page, select and open the sequence for which you want to view details such as activities and assigned records.

   Tip

   Alternatively, you can hover over a sequence and then select More options > View sequence.

   The sequence opens and on the Designer tab, you can view the activities that are defined for the sequence.

   

4. To view the list of connected records, select the Connected record tab. In this example, you're selecting a sequence with the lead record type. You can also remove and connect records with the sequence through this view. For more information, see Connect a sequence to records.

   • The Connected segments section lists the segments that are associated with the sequence.
   • The Connected records section displays the list of records that are connected to the sequence, with the following columns:
     • Progress: Shows the number of steps that are completed in the record.
     • Current step: Shows the step that is to be completed.
     • Days elapsed: Shows the number of days since the record moved into the current step.

   

5. To view the properties of the sequence—such as, name, description, record type, and owner—select Properties. If the sequence is in the active state, you can only view the information. To update the name or description, you must deactivate the sequence. You can't edit record type or owner information at any time.

   

For more information, see View details of a sequence and its connected records.

Clone and edit a sequence

Cloning a sequence makes it easier to edit and save the changes to create a new sequence. Cloning pulls down a full copy of the sequence data that you're cloning, including all steps and configurations. After you edit the sequence, you can save and activate the cloned sequence and apply it to records.

1. Sign in to your sales app. In the lower-left corner of the page, select Change area > Sales Insights settings.

2. Under Sales accelerator, select Sequences.

3. Open the sequence that you want to clone, and then select Create a copy.

   Tip

   Alternatively, you can hover over a sequence and then select More options > Create a copy.

   

4. In the Create a copy dialog, enter a name for the sequence and a description.

   

5. Select one of the following options:

   • Save and edit: Opens the sequence editor so you can add steps. For details, see the following section.
   • Save and close: Select this button to save and create the sequence.

To edit the sequence

1. Open the sequence that you want to edit.

   Note

   If the sequence is in the Active state, you can do one of the following:

   • Deactivate the sequence, or create a copy.
   • Select Edit sequence.

2. Do one of the following steps:

   • To add an activity, perform step 4 from Create and connect sequences for yourself.
   • To edit an activity, select the activity. In the right pane, make the edits you want, and then select Save.

3. (Optional) If you want the sequence to be available to connect with records, select Activate.

4. Select Save, and then exit the sequence designer.

More information: Clone and edit a sequence

Delete a sequence

1. Sign in to your sales app. In the lower-left corner of the page, select Change area > Sales Insights settings.

2. Under Sales accelerator, select Sequences.

3. On the Sequences page, hover over the sequence you want to delete, and then select More options > Delete.

4. In the confirmation message, select Delete permanently.

   Note

   If you delete a sequence that's in the active state, the confirmation message explains that the sequence is deactivated and deleted. Select Deactivate and delete.

   

Apply and remove tags from your sequences

Tags help you quickly filter and identify sequences from a list by categories that you define. To learn more about tags, see Manage tags for sequences.

Apply tags to a sequence

With the Salesperson role, you can't create, edit, or delete tags. However, if your sales manager or administrator created tags, you can apply them to sequences.

1. Sign in to your sales app. In the lower-left corner of the page, select Change area > Sales Insights settings.

2. Under Sales accelerator, select Sequences.

3. Select the sequence to which you want to apply tags, and then select Edit tags.

   Note

   You can also select the Edit tags option by opening the sequence.

   

4. On the Edit sequence tags pane, select Add tags to sequence.

   

5. Select the tags that you want to apply to the sequence.

   The tags you select are highlighted in blue, and they're also listed with their full hierarchy path in the Selected tags section.

   

6. Select Add.

   The tags, including their hierarchy path, are listed in the sequence. Hover over a tag to view the full path.

   

7. Select Apply.

Remove tags from a sequence

1. In your sales app, go to the Change area in the lower-left corner of the page, and select Sales Insights settings.

2. Under Sales accelerator, select Sequence.

3. Select the sequence from which you want to remove tags, and then select Edit tags.

4. In the Sequence tags section, select the X next to the tag, and then select Apply.

The tag is removed from the sequence.

Can't find the feature in your app?

There are a few possibilities:

• You don't have the necessary license to use this feature. Check out the comparison table and the licensing guide to see which features are available with your license.
• You don't have the necessary security role to use this feature.
  • To configure or setup a feature, you need to have the Administration and customization roles
  • To use sales-related features, you need to have the Primary sales roles
  • Some tasks require specific Functional roles.
• Your administrator hasn't turned on the feature.
• Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

Related information

What is the sales accelerator?
Create and connect sequences for yourself
Apply and remove tags from your sequences