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Autopilot process not working

ShawnO 0 Reputation points
2024-06-12T13:54:53.3566667+00:00

The Autopilot process works every time I run through it without stopping between the Admin phase and the User phase, I select reseal and then almost immediately start the laptop back up again to continue the process. If I let the laptop sit for a few days after the reseal they never continue the Autopilot process. After selecting the Country and keyboard layout, Instead of getting the page to start the Autopilot process with the QR code I get a page that asks Who's going to use this device. When I look it up in Entra Admin it shows the laptop as being Microsoft Entra Joined and an Autopilot Device. When I do a dsregcmd /status on the laptops they show NO to being AzureAdJoined.

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
433 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,674 questions

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  1. Crystal-MSFT 45,746 Reputation points Microsoft Vendor
    2024-06-13T03:13:46.3133333+00:00

    @ShawnO, Thanks for posting in Q&A. Based as I know, the time Autopilot reseal the pre-provisioned device has not any limit. But for your issue, the user flow does not continue if the device shut down for a few days. Here I suggest open case to analyze logs to get more finding.

    https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your understanding.

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