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Request Id: 48dac9ee-ea27-4010-9ac4-db773aad4a00
Correlation Id: b198fcde-91d4-4673-adca-f6de0749a004
Timestamp: 2020-04-06T15:42:08.169Z
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
You can follow along here.
https://support.microsoft.com/en-us/help/4026196/windows-10-pin-sign-in-issues
(please don't forget to mark helpful replies as answer)
the problem is that i make the two authentication by windows Authenticator app, when i try to reset my old pin it told me to give access from the Authenticator or sms or call but i don't receive the sms or call that's why (-_-).
You might try asking for help with the authenticator app here.
https://social.technet.microsoft.com/Forums/en-US/home?forum=MicrosoftAuthenticatorApp
or also try asking for help here.
https://answers.microsoft.com/en-us/windows/forum/windows_10-hello
I'll thanks for the help.