filing emails

Question

Hello

Please i need your help on this issue.

Outlook is not allowing us to file emails in folders.

Answer 1

Hi Rita Rita

Thank you for posting on the Q&A forum.

Regarding your issue with filing emails in folders in Outlook, I found an official document that may be related: Unable to drag and drop emails to folders in classic Outlook. Please take a look and see if it helps.

As alternative solutions, you can try the following:

• Update Outlook and Windows to ensure you have the latest fixes.
• Launch Outlook in Safe Mode to check for add-in conflicts.
• Create a new Outlook profile to rule out profile corruption.

If drag-and-drop is still not working, consider using:

• Inbox Rules to automatically organize emails.
• Categories to tag and group messages.
• Search Folders to view categorized emails without physically moving them.

Hope this information proves helpful.

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