recurring billing

Question

Trying to cancel recurring bill. The card being charged does not appear on my account

Answer 1

Dear @Andrew Eromin

Thank you for posting your question in the Microsoft Q&A forum. I understand you need to cancel a recurring billing charge, but the card being charged is not listed on your account. This is a common situation that can usually be resolved by checking a few key areas. 

To resolve this, please follow these steps: 

Option 1: Check if you are the administrator: 

You can only change the recurring billing setting for an active subscription. If your subscription has already expired, you must reactivate it before you can turn recurring billing on or off. For more information, see Reactivate your subscription in the Microsoft 365 admin center. 

1. Go to the Microsoft 365 admin center. 
   • If you’re using the Simplified view, select Billing. 
   • If you’re using the Dashboard view, go to the Billing > Your products page. 
2. Select the subscription that you want to manage. 
3. On the subscription details page, select Edit recurring billing. 
4. In the Edit recurring billing pane, select On or Off, then select Save.  Note: If your license is purchased on a recurring basis (e.g., monthly or annually), canceling the recurring billing will not immediately stop the charges. You will continue to be charged until the end of the current billing period that you’ve already paid for.  To assist you better, please provide the name of the license you wish to cancel (as shown in the example image above). I’ll help check the product’s expiration date and guide you through the next steps. 

Option 2: If you are NOT the admin: 

• Please contact the person in your organization who manages IT or software subscriptions (your Global or Billing Administrator). They have the necessary permissions to cancel the subscription from the admin center. 

Official Microsoft Guide: 
For detailed steps, please see: Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn  

If you encounter any issues during implementation, feel free to reply for further assistance. 

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Answer 2

Hello, welcome to the Microsoft Q&A forum.

You can cancel your Microsoft 365 subscription using this link:https://support.microsoft.com/en-gb/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

These are my thoughts and suggestions, and I hope they are helpful.