Authenticator app code not receiving

Question

i have another account of Microsoft with user id: PII REMOVED (PII REMOVED) and i am not getting code in my authenticator app and i want to cancel my subscription in it also want refund for recent deduction of amount.

Need assistance for above query

Answer 1

Hello @Aina Fazal,

Thank you for contacting the Microsoft Q&A Forum!

I understand this situation is urgent, and I appreciate the details you’ve shared. Let’s address each concern:

1. Authenticator app code not receiving

You’ll need help from your Microsoft 365 administrator. Please find your organization's Microsoft 365 admin and ask them to perform these steps (reference):  

• Go to Microsoft Entra Admin Center: https://entra.microsoft.com  
• Navigate to Users > All Users.  
• Select your user account.  
• Go to Authentication Methods.  
• Click "Require re-register multifactor authentication".  

This will reset your MFA settings. The next time you sign in, you’ll be prompted to set up the Authenticator app again using a QR code.  

2. Canceling your Microsoft 365 Subscription and requesting a refund

Refund eligibility depends on:

• When the charge occurred.
• The subscription type and cancellation timing.

As a community moderator, I do not have access to billing systems or personal account details for privacy and security reasons. Therefore, I cannot process cancellations or refunds directly. Only the Microsoft billing and support teams can review your tenant status and assist with reactivation. Please immediately create a Support Ticket in Microsoft 365 Admin Center via https://admin.microsoft.com/#/support/requests

If you don’t have access to the Admin Center, try these alternatives:

Option 1: Contact Microsoft Support by Phone

Find your regional number here: Customer service phone numbers

Option 2: Emergency Tenant Creation

Visit https://www.microsoft.com/microsoft-365/compare-microsoft-365-enterprise-plans and click Try for Free to start a trial. Complete setup, then go to Admin Center > Support > Help & Support and create a ticket. Cancel the trial after your issue is resolved to avoid charges.

I'm sorry I can't solve this directly, but I've made sure to direct you to the team who can help right away. Thank you for your kindness and understanding.

Best Regards.

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