Booking app

Question

• 1. searching for bookings made in bookings app in outlook calendar search, gives incomplete results; 2) bookings made by 'clients' are no longer appearing in booking app + cannot be found through search.

Answer 1

Hi @Garbutt, Celine

Thank you for reaching out via the Microsoft Q&A forum.

Based on the information you described, I understand that you are facing two main issues: first, searching for appointments created via the Bookings app in your Outlook calendar yields incomplete results; and second, bookings made by 'clients' are missing from the Bookings app entirely and cannot be found via search.

However, could you please provide a few more details to help me narrow down the cause?

• Have you tried performing the search on Outlook on the Web (OWA)?
• Sometimes the free/busy status synchronization between Bookings and Outlook requires specific configurations. Please check if the specific Staff member has the option "Events on Office calendar affect availability" enabled in their Staff settings.
• For the bookings that are "no longer appearing," are they missing from the specific Service calendar view, or are they also missing from the "Customers" tab in the Bookings app?

If possible, please provide more specific details or screenshots of your settings so I can assist you better.

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Answer 2

If you are experiencing issues with searching for bookings made in the Microsoft Bookings app through the Outlook calendar, it may be due to the integration between the two applications. Here are some steps you can take to troubleshoot:

1. Check Integration Settings: Ensure that Microsoft Bookings is properly integrated with your Outlook calendar. Sometimes, settings may need to be adjusted to ensure that all bookings are reflected correctly.
2. Repair Office Installation: If the search results are incomplete, it might be beneficial to repair your Office installation. This can help fix any underlying issues with the Outlook application that may affect its functionality.
3. Refresh Bookings Data: If bookings made by clients are not appearing in the Bookings app, try refreshing the app or logging out and back in. This can sometimes resolve temporary glitches.
4. Check Permissions: Ensure that you have the necessary permissions to view all bookings. If bookings are made by clients, they may have privacy settings that restrict visibility.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance, as they can provide more specific guidance based on your situation.

These steps should help you address the issues you're facing with the Microsoft Bookings app and Outlook calendar search functionality.

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