Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
The problem is autoresolved in the Azure portal now. Waiting for RCA.
Error message upon adding a Savings plan
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Emil Karlsson
5
Reputation points
When we open the page to buy a savings plan, we get the error message "We were unable to determine the currency of your subscription due to an internal error. Please try again later". This has been the case last 24 hours.
Cost Management
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 68%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBY%3C/text%3E%3C/svg%3E)
Bharath Y P 9,095 Reputation points Microsoft External Staff Moderator2026-01-14T09:34:25.11+00:00 Hello Emil Karlsson, you are encountering an error when trying to purchase a savings plan. The error seems related to a failure in determining the correct currency for your subscription when attempting to purchase a savings plan, preventing the transaction from proceeding.
The cause of this error could be due to:
- A region mismatch between your subscription and the savings plan options.
- A temporary glitch within the Azure portal.
- Billing account or currency configuration issues in your Azure account.
Ensure that your subscription’s region aligns with the currency in use and is supported by the savings plan.
Also, confirm that you have the required permissions to purchase a savings plan either the Savings Plan Purchaser role or Owner access on the subscription.
If you still facing an issue, could you please help us with the below details:
- What type of Azure subscription are you currently using (e.g., Pay-As-You-Go, Enterprise Agreement)?
- Have you made any changes to your subscription or payment method recently?
I hope this help! If you have more questions, please do let us know. Thanks.
Reference:
What is Azure savings plans for compute? - Microsoft Cost Management | Microsoft Learn
Buy an Azure savings plan - Microsoft Cost Management | Microsoft Learn
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Emil Karlsson 5 Reputation points
2026-01-14T16:06:28.1133333+00:00 Hi @Bharath Y P !
Yes, access is no problem, same with account.
The subscription is of type Enterprise Agreement and no changes to payment method or similar. We are encountering this for multiple tenants currently.
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Bharath Y P 9,095 Reputation points Microsoft External Staff Moderator
2026-01-16T11:02:21.2066667+00:00 Hello Emil Karlsson, Thanks for the update. The savings Plans require the system to identify the currency tied to the subscription. For EA subscriptions, this is managed through Microsoft’s billing backend. When the system fails to retrieve the currency, the purchase flow breaks. This is not look like tenant-specific.
We have reached out to you in Private messages for additional details, could you please look into it and share us the details? Thanks
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Naveena Patlolla 9,660 Reputation points Microsoft External Staff Moderator2026-01-20T08:33:33.3266667+00:00 Hi Emil Karlsson,
I have reached out to you in a private messageThankyou
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2 answers
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AI answer
2026-01-14T08:11:22.2+00:00 The error message "We were unable to determine the currency of your subscription due to an internal error. Please try again later" may indicate an issue with the Azure portal's ability to fetch the necessary subscription details, particularly related to currency settings. This could be a temporary internal error within Azure. Here are a few steps you can take to troubleshoot this issue:
- Wait and Retry: Since the error has persisted for 24 hours, it might be a temporary issue. Waiting a bit longer and trying again could resolve the problem.
- Check Subscription Settings: Ensure that your subscription is correctly configured, including the currency settings. You may need to verify this in your Azure account settings.
- Contact Support: If the issue continues, consider reaching out to Azure support for assistance. They can provide more specific insights into your account and the error you're encountering.
If you are still facing issues, it might be beneficial to check for any ongoing service issues with Azure that could be affecting the portal's functionality.
References:
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