Microsoft authenticator

Question

i’m trying to log in to RMIT and it keeps asking for a code for authentication, i used to get a notification at the top of my phone and approve the sign in but that doesn’t happen anymore. when i go into the authenticator app i try to sign in and IN the app it asks me to open the authenticator app and get the code but im in the app and can’t???? it makes literally zero sense and i can’t log in and get a code.

---

Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

Dear Jorja Salce,

Thank you for posting your question on the Microsoft Q&A forum.

If you have an issue with Multi-Factor Authentication (MFA), please ask for support from the Global admin in your school, who can assist you with resetting MFA as follows:

Go to Microsoft Entra Admin Center: https://entra.microsoft.com

• Navigate to Users > All Users.
• Select the affected account.
• Go to Authentication Methods.
• Click "Revoke multifactor authentication sessions" and then select "Require re-register multifactor authentication".
• 

Once this is completed, you should be able to sign in again and set up MFA on your phone again.

I hope the information above is helpful. If you have any further questions, please feel free to reach out.

---

If this answer resolves your issue, please click “Accept Answer” and consider upvoting it. If you have additional questions regarding this response, kindly click “Comment.”

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Answer 2

It sounds like you are experiencing issues with receiving notifications from the Microsoft Authenticator app for your sign-in process. Here are a few steps you can try to resolve this:

1. Check Notification Settings: Ensure that notifications are enabled for the Microsoft Authenticator app on your phone. Go to your phone's settings, find the Authenticator app, and make sure notifications are allowed.
2. Refresh the App: Sometimes, simply refreshing the app can help. Open the Authenticator app and try pulling down to refresh the account list.
3. Use Recovery Email: If you are unable to receive notifications, you might be able to log in using a recovery email address. This method allows you to receive a code via email instead of through the app.
4. Re-register Multi-Factor Authentication (MFA): If you still cannot log in, you may need to contact your organization’s IT admin to reset your MFA settings. This will allow you to set up the Authenticator app again using a QR code.
5. Check for App Updates: Ensure that the Microsoft Authenticator app is updated to the latest version available in your app store.

If these steps do not resolve the issue, you may need to reach out to your IT support for further assistance.

---

References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft authenticator sending me into a spiral - Microsoft Q&A