Windows 10 pro Blutooth problem

Question

Windows 10 pro Blutooth problem

Md. Rasel 0

This device is blutooth cunnection problem. Please fix this.

EmilyS726 232.1K Reputation points Independent Advisor

2026-04-07T15:26:32.97+00:00
Hello,

Did you get any error, or what's the exact problematic behavior if you don't mind decribing it?

Most bluetooth or wifi issue can be resolved by doing a power reset.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

2 answers

Your answer

EmilyS726 232.1K Reputation points Independent Advisor

2026-04-07T15:26:32.97+00:00

Hello,

Did you get any error, or what's the exact problematic behavior if you don't mind decribing it?

Most bluetooth or wifi issue can be resolved by doing a power reset.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

Answer 1

Hi Md. Rasel,

I understand how frustrating it can be when Bluetooth isn’t working properly, and I’ll try to help you move this forward. Have you already tried the Q&A Assist suggestions? In addition, please reply with one of the following so the next step can be targeted:

Does “Bluetooth Support Service” exist in services.msc? (Yes / No)
In Device Manager > Bluetooth, do you see:
A Bluetooth adapter name, or
- “Unknown device” / warning icon, or
- No Bluetooth section at all?

In the meantime, check whether the Bluetooth service is missing or stopped

Press Windows + R, type “services.msc”, then press Enter.
Look for “Bluetooth Support Service”.
If it exists:
- Double‑click it
- Set “Startup type” to “Automatic”
- Click “Start”, then “OK”
Restart the PC and test Bluetooth again.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Sin-D 10,015 Reputation points Microsoft External Staff Moderator

2026-04-12T07:16:27.74+00:00

Hi Md. Rasel,

Have you had the chance to check my answer yet?

Please do keep me updated.

Answer 2

AI answer

Follow these steps on the Windows 10 Pro device to troubleshoot Bluetooth connection problems:

Run the Bluetooth troubleshooter
1. Open the Get Help app and run the Bluetooth troubleshooter.
2. Let it detect and fix common Bluetooth issues.
3. If the issue remains, continue with the steps below.
Make sure Bluetooth is turned on
1. If the laptop has a physical Bluetooth switch, set it to On.
2. In Windows 10, check from the taskbar:
  - Select Action center (icon on the right side of the taskbar).
  - If Bluetooth is not visible, select Expand.
  - Select Bluetooth to turn it On. It should show Not connected if no device is paired.
3. Or check from Settings:
  - Select Start > Settings > Devices > Bluetooth & other devices.
  - Make sure Bluetooth is turned On.
  - You can also use this page to add and manage Bluetooth devices.
Check the Bluetooth device
1. Ensure the Bluetooth device (mouse, headset, phone, etc.) is powered on and charged or has fresh batteries.
2. Make sure the device is close to the PC (within a few meters).
3. Turn the Bluetooth device Off, wait a few seconds, then turn it On again.
4. Keep it away from other USB devices connected to USB 3.0 ports, as they can interfere with Bluetooth.
Make the PC discoverable (if the PC is not seen by other devices)
1. Select Start > Settings > Devices > Bluetooth & other devices.
2. Select More Bluetooth options (on the right or under Related settings).
3. In the Bluetooth Settings dialog, go to the Options tab.
4. Check Allow Bluetooth devices to find this PC.
Turn Bluetooth off and on again
1. Select Start > Settings > Bluetooth & other devices.
2. Turn Bluetooth Off and wait 10 seconds.
3. Turn Bluetooth On again.
4. Try pairing the device again.
Check for Windows updates
1. Select Start > Settings > Windows Update.
2. Select Check for updates.
3. Install all available updates and restart the PC if required.
Update the Bluetooth driver
1. In the taskbar search box, type Device Manager, then select Device Manager.
2. Expand Bluetooth and select the Bluetooth adapter (may include the word “radio”).
3. Right-click the adapter and select Update driver > Search automatically for updated driver software.
4. Complete the wizard and close it.
5. Select Start > Power > Restart if prompted, then test Bluetooth again.
6. If no newer driver is found, go to the PC manufacturer’s website, download the latest Bluetooth driver, and install it:
  - If it is an .exe file, double-click it and follow the setup.
  - If it contains .inf and .sys files:
    1. Open Device Manager.
    2. Right-click the Bluetooth adapter > Update driver > Browse my computer for driver software.
    3. Select Browse, choose the folder with the driver files, then OK.
    4. Select Next and finish the installation.
    5. Restart the PC and test Bluetooth.

If Bluetooth still does not work after these steps, repeat the troubleshooter in the Get Help app and follow any additional guidance it provides.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

Share via

Windows 10 pro Blutooth problem

2 answers

Your answer