Sound Issues

Question

Sound Issues

Cowboy Dennis 0

My laptop sound is not working, so how can i fix it.

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2 answers

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Answer 1

DaveM121 881.2K Independent Advisor

1

Right click your Start Button and open Device Manager.

Expand the 'Sound, Video and Game Controllers' section.

Please provide a screenshot of that full Device Manager window.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

DaveM121 881.2K Reputation points Independent Advisor

2026-04-22T06:26:16.7766667+00:00

Just checking with you, are you able to provide those screenshots/

Answer 2

Sin-D 10,030 Microsoft External Staff Moderator

Hi Cowboy Dennis,

I understand how frustrating it can be when your laptop suddenly has no sound at all.

Could you please confirm a few details:

Are you using the laptop’s built‑in speakers or external headphones/speakers?
When you click the speaker icon on the taskbar, do you see a red or is the volume just at 0?
Did the issue start after any recent Windows update or driver change?

While checking the above, you can try these quick steps

1, Make sure the correct audio device is selected

Right‑click the speaker icon > select “Sound settings”
Under “Output”, choose your speaker/headphone device

2, Run the built‑in audio troubleshooter

Go to “Settings” > “System” > “Troubleshoot” > “Other troubleshooters”
Click “Run” under “Playing Audio”

3, Restart Windows Audio service (quick test)

Press Windows + R, type “services.msc”, press Enter
Find “Windows Audio” > right‑click > “Restart”

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Sin-D 10,030 Reputation points Microsoft External Staff Moderator

2026-04-22T06:10:04.1366667+00:00

Hi Cowboy Dennis,

Have you had the chance to check my answer yet?

Please do keep me updated.
Cowboy Dennis 0 Reputation points

2026-04-22T06:24:01.7+00:00

I have tried everything. The microphone and peaker are turned off, and I cannot get them turned back on.
Sin-D 10,030 Reputation points Microsoft External Staff Moderator

2026-04-24T07:05:52.5966667+00:00
Hi Cowboy Dennis,

Thanks for your update. Since you’ve already tried general troubleshooting, I recommend focusing on these deeper checks:

1, Check if the audio devices are actually disabled

Sometimes devices are still present but hidden:

Press Windows + R, type “mmsys.cpl”, press Enter

Go to the “Playback” tab

Right‑click empty space > enable:

“Show Disabled Devices”

“Show Disconnected Devices”

If you see your speakers (greyed out) > right‑click > “Enable” > “Set as Default”

This is important because Windows can hide disabled devices entirely.

2, Re‑enable the device in Device Manager

If the device is disabled at driver level:

Right‑click Start > Device Manager

Expand “Sound, video and game controllers”

Look for any device with a down arrow icon

Right‑click > “Enable device”

Disabled devices here cannot be turned on from normal settings.

3, Reset the audio driver

Since you mentioned everything has been tried, this is likely the key step:

In Device Manager > right‑click your audio device

Select “Uninstall device”

Restart your PC

Windows should automatically reinstall the correct driver after restart.

4, Check if Windows is even detecting audio hardware

Please check this carefully:

In Device Manager, do you see:

“Sound, video and game controllers”?

OR is that section missing completely?

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