Authenticator code

Question

Hello, the issue im having is when I am trying to sign into teams with my work email it asks me for a code from the authenticator app, this code never pops up and I have been trying for a few days. I've tried deleting my account from the authenticator but because its the only account I have on there so it won't let me, what do I do

Answer 1

Hi @Anne Clifford, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding that you can't log in to the Microsoft Team. 

I’d like to ask a quick questions to better understand your situation and assist you effectively:       

Could you please clarify whether you are an end user or an admin?              

If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:                  

Revoke MFA sessions and require re-register in the Microsoft Entra admin center         

1. Sign in to Microsoft Entra admin center with the admin account   
2. Go to Users   
3. Select the affected user account   
4. Open Authentication methods   
5. Revoke sessions   
6. Select Require re‑register MFA   
7. Save the changes                 

Revoke MFA sessions and require re-register in the Microsoft Entra admin center                

 

You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…               

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.                  

Thank you again for your time and understanding. I really appreciate your patience, and I’m here to help. Looking forward to your response!                       

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