Windows 10 Upgrade Error (From Windows 7/8.1)

Question

Hi,

I have been trying to upgrade my Operating System from Windows 7/Windows 8.1 (2 Separate PC's) for over a week now. The upgrade has failed even after trying multiple times on both systems.

Already tried the following :

SFC/SCANNOW - ·Windows Resource Protection did not find any integrity violations (Both Systems)

DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH - Operation Completed Successfully (Windows 8.1)

All Available Windows Updates Installed (Both Systems)

Windows Activated (Both Systems)

(>25GB) Disk Space Available (Windows Installation Drive)

Have tried both of the following methods for upgrading to Windows 8.1 :

"MediaCreationTool21H1" : Upgrade this PC - FAILED (Both Systems)

"Windows 10 21H1 ISO - setup.exe" - FAILED (Both Systems)

Following error received after running "SetupDiagResults" for Windows 8.1 (Similar Error received for Windows 7) :

"Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = KUSHIK
Manufacturer = ASUSTeK COMPUTER INC.
Model = X555LJ
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20190219000000.000000+000
BiosVendor = X555LJ.603
BiosVersion = X555LJ.603
HostOSVersion = 6.3.9600
HostOSBuildString = 9600.20144.amd64fre.winblue_ltsb_escrow.211004-1908
TargetOSBuildString = 10.0.19041.900 (vb_release_svc_prod3.210311-1736)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 24-10-2021 23:19:01
UpgradeEndTime = 25-10-2021 09:01:28
UpgradeElapsedTime = 09:42:27
CV = xUEcTDwnpUWYPvwe
ReportId =

Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0x80004005 - 0x50015
LogEntry: 2021-10-25 08:54:47, Error DISM DISM Provider Store: PID=9512 TID=2368 Failed to get the provider DISM Package Manager from the remote provider store. - CProxyProviderStore::GetProvider(hr:0x80004005)

Refer to "https://learn.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Pre-Finalize
Phase Started: 25-10-2021 08:52:54
Phase Ended: 01-01-0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False

Last Setup Operation:
Operation Name: Add [1] package C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB5005645-x64.cab
Operation Started: 25-10-2021 08:54:44
Operation Ended: 01-01-0001 00:00:00
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False"

Would appreciate any help regarding this issue.
Thanks in advance!
Kushik

Answer 1

First of all, thank you everyone for your time.

After all the Troubleshooting, I was able to upgrade my Windows 8.1 to Windows 10 (without a clean installation) through a simple step. (Still have to try upgrading my Windows 7 machine)

I am sure this might work for other people facing the same problem. This particularly worked in my case, since my Windows 8.1 Laptop was old and there could be some driver compatibility issues while Microsoft tries to download the latest Windows Updates before the Windows 10 installation/up-gradation begins.

Anyways, here are the steps to be followed :

1. Download the ISO for Windows 10(21H1) using the Media Creation Tool.
2. Extract the contents of the ISO to a folder and run the setup.exe ("Run as Administrator").
3. On the Install Windows 10 page, click on "Change on how Windows Setup downloads updates".
4. Select "Not Right Now" and proceed with the upgrade.

It should work now.

Answer 2

Yeeeeeeeessss, hurrah, fantastic !!

after two days wasted wading through countless pages of useless information this guy has nailed it dead.

this really works - follow instructions carefully. I added a couple of notes myself to make it clearer for those who are struggling

Download the ISO for Windows 10(21H1) using the Media Creation Tool.

**i will add make sure you download the ISO ONLY from the Microsoft site **

Extract the contents of the ISO to a folder and run the setup.exe ("Run as Administrator").

** when saving I suggest you create a new empty folder before extracting**

use winrar or 7zip or other utility to extract the ISO files

On the Install Windows 10 page, click on "Change on how Windows Setup downloads updates".

Select "Not Right Now" and proceed with the upgrade.

that's all there is to it !!!

thanks very much Kushik :-)

Answer 3

After many attempts ... this worked for me too!! I was able to upgrade from Windows 7 (digital licence) to Windows 10 without issue.
ThanX Alot !!

Answer 4

Does not work for me. Trying to upgrade 8.1 to 10 fails every time. Been trying it for over a week now and takes almost 2 to 3 hours each time. I too have tried all kinds of tasks set out in multiple articles saying "this will fix the problem" but they don't. I have fully loaded all the 8.1 updates, reset HOSTS FILE, disabled virus scan, unplugged unneeded peripherals tried to upgrade by many various ways. Tried direct from the web, tried by downloading to the USB drive, also downloaded ISO file. I have also tried all these methods and CHECKED THE BOX TO DOWNLOAD UPDATES AT A LATER TIME but that doesn't work because IT STILL STARTS DOWNLOADING ALL THE UPDATES and that's where it fails after going through all the installation process. About 50% to 70% of the way through the updates it stops and starts restoring the drive back to it's original settings. Then full screen says failed to install windows 10 in the SAFE_OS phase with an error during MIGRATE_DATA operation.