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AADSTS50020: User account 'rylee.addis@Stuff .com' from identity provider 'live.com' does not exist in tenant 'East Carolina University' and cannot access the application '08bc7b75-e856-4a9d-9a46-7ee9832b2251'(PiratePortProdAppReg) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
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Request Id: 4fa51c39-867d-4bdf-b127-b83ddada4000
Correlation Id: 2395e68e-8178-44dc-9265-74d8cd9e5d00
Timestamp: 2022-01-16T22:07:05Z
Message: AADSTS50020: User account 'rylee.addis@Stuff .com' from identity provider 'live.com' does not exist in tenant 'East Carolina University' and cannot access the application '08bc7b75-e856-4a9d-9a46-7ee9832b2251'(PiratePortProdAppReg) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
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Answer 1

@Rylee Addis ,

In this case there could be a few common reasons which would lead to you experiencing this error.

• The application you are trying to access does not allow access to external guests or Microsoft Accounts (liveID) that you are using to logon. This is caused by a different sign-in audience allowed in the application vs. one who is accessing the application means you .
• Your Microsoft account (liveID) that you are trying to use is not added to the East Carolina University as a guest . In this case you may have to contact the application owners team to get access to the tenant and allowed as a guest within the same.
• A few things you can try is to try signing in to the application within a private/incognito session in the a different browser and in case existing cached token from wrong account was used automatically by the browser. F you generally use chrome then try using Microsoft Edge or Firefox etc.

There could be multiple other reason and we have an excellent article on this. I would suggest you to check the linked article to understand more as it could be any of those reasons . In many of the cases you may have to contact the administrators of the 'East Carolina University' to get access properly if trying another browser did not work for you .

Hope this helps. This is an error where you may need help of the organization whose application you were trying to access as they are the ones who have control over it . Hence in all probability you may need to contact them once to get this resolved if the Incognito session trick does not work for you . Should you still have other queries , please feel free to let me know and we will be happy to help you further. If the information provided in this post helped , please do accept the post as answer in order to help other community members searching for similar queries.

Thank you .

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