Error Connecting to my Onedrive account

Question

Error Connecting to my Onedrive account

Isabel Barros Gouveia 0

When I try to sign in on my OneDrive app in my computer, I always have the [1200] error. This error does not allow me to sign in with my email and hence synchronize my OneDrive documents on my computer.

The error always displays the following information:

Correlation Id: 6aa6aa42-0340-42f8-9bca-583e95c3deef

Timestamp: 2023-03-09T17:09:59.000Z

DPTI: b4b9444d8e867f0edf7a907256fd8dce006b416251df2912cd786d774ce3c8d5

How can I fix it?

Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2023-03-13T08:19:18.9866667+00:00

Hi @Isabel Barros Gouveia,

I am just writing to see if you have obtained the opportunity to test the solution. If anything is unclear with the previous information I've provided to you, please don't hesitate to let me know. I am glad to be of assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
peter gialames 5 Reputation points

2023-03-29T16:21:12.9933333+00:00

i have done what you outlined and still get an error:
peter gialames 5 Reputation points

2023-04-19T13:54:25.2833333+00:00

i have contacted o365 support on this and they have said to contact windows support. i have contacted windows support and they said this is a onedrive issue. no one at microsoft seems to want to assist with this problem. i have seen in multiple threads online but no real solution. i have uninstalled, deleted registry keys, removed credentials, uninstalled and reinstalled, uninstalled, restarted and reinstalled ... every possible iteration. same problem - no solution.
peter gialames 5 Reputation points

2023-06-26T15:38:19.0266667+00:00

no - that does not work and have jumped through multiple steps to try and resolve. personal account work but business accounts and sharepoint syncs do not work.
Daniele 0 Reputation points

2023-10-17T13:39:59.29+00:00

Similar issue here: "There was a problem signing you in". Despite trying every possible suggestion found on the Internet about this, no fix found. Personal account works smoothly, business account keeps failing to log in. Credentials work perfectly when logging in through Edge.
Dot23 0 Reputation points

2025-03-29T13:48:56.6966667+00:00

Same problems here. Can't sign in to OneDrive, I get a "There was a problem signing you in' error. And it's causing problems elsewhere along the line. And yet, if I go to OneDrive, I can see my files and folders.

Windows 11 (which was forced on me), is a complete and utter disaster. Nothing works with it. I can't even read Text files FFS. If I try to open one on my PC, I get this error >
"Error 0x8007016A: The cloud file provider is not running".

What the hell does that even mean? And there's no solution for it that I can find.

I even had a Microsoft Remote Tech guy try to fix this 'Cannot Read Text Files' issue. He had a look around, and promptly hung up, left the call. Windows 11, and Microsoft themselves, has destroyed my Laptop.

I had to get a second, Windows 10, PC to get my work done. Thankfully, it hasn't got the Specs Power to 'upgrade' to Windows 11. But yeah, they're going to end support for Windows 10 later this year. Microsoft? They're a complete and utter nightmare.

Microsoft are powered by greed and incompetence. They haven't a clue what they are doing regarding an operating system that actually works. They're trying to take over everyone's computer and devices all around the world, with their 'Cloud' approach. In the meantime, everyone (like us), is paying the price.

1 answer

Your answer

Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2023-03-13T08:19:18.9866667+00:00

Hi @Isabel Barros Gouveia,

I am just writing to see if you have obtained the opportunity to test the solution. If anything is unclear with the previous information I've provided to you, please don't hesitate to let me know. I am glad to be of assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
peter gialames 5 Reputation points

2023-03-29T16:21:12.9933333+00:00

i have done what you outlined and still get an error:
peter gialames 5 Reputation points

2023-04-19T13:54:25.2833333+00:00

i have contacted o365 support on this and they have said to contact windows support. i have contacted windows support and they said this is a onedrive issue. no one at microsoft seems to want to assist with this problem. i have seen in multiple threads online but no real solution. i have uninstalled, deleted registry keys, removed credentials, uninstalled and reinstalled, uninstalled, restarted and reinstalled ... every possible iteration. same problem - no solution.
peter gialames 5 Reputation points

2023-06-26T15:38:19.0266667+00:00

no - that does not work and have jumped through multiple steps to try and resolve. personal account work but business accounts and sharepoint syncs do not work.
Daniele 0 Reputation points

2023-10-17T13:39:59.29+00:00

Similar issue here: "There was a problem signing you in". Despite trying every possible suggestion found on the Internet about this, no fix found. Personal account works smoothly, business account keeps failing to log in. Credentials work perfectly when logging in through Edge.
Dot23 0 Reputation points

2025-03-29T13:48:56.6966667+00:00

Same problems here. Can't sign in to OneDrive, I get a "There was a problem signing you in' error. And it's causing problems elsewhere along the line. And yet, if I go to OneDrive, I can see my files and folders.

Windows 11 (which was forced on me), is a complete and utter disaster. Nothing works with it. I can't even read Text files FFS. If I try to open one on my PC, I get this error >
"Error 0x8007016A: The cloud file provider is not running".

What the hell does that even mean? And there's no solution for it that I can find.

I even had a Microsoft Remote Tech guy try to fix this 'Cannot Read Text Files' issue. He had a look around, and promptly hung up, left the call. Windows 11, and Microsoft themselves, has destroyed my Laptop.

I had to get a second, Windows 10, PC to get my work done. Thankfully, it hasn't got the Specs Power to 'upgrade' to Windows 11. But yeah, they're going to end support for Windows 10 later this year. Microsoft? They're a complete and utter nightmare.

Microsoft are powered by greed and incompetence. They haven't a clue what they are doing regarding an operating system that actually works. They're trying to take over everyone's computer and devices all around the world, with their 'Cloud' approach. In the meantime, everyone (like us), is paying the price.

Answer 1

Hi,

Can you sign in your account in OneDrive for web?

You can clear the OneDrive credential cache first, and then re-sign in your OneDrive Account:

Exit OneDrive completely, and go to Control Panel.
Navigate to User Accounts, and select the Credential Manager.
Then click on Windows Credentials.
Scroll down and locate your OneDrive credentials (OneDrive Cached Credential).
Select and remove all the OneDrive entries one by one.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Error Connecting to my Onedrive account

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