OneNote will not update default notebook for emailed notes

Brigitte G 0

Trying to update the default location of the notes that I send myself via email (using me@onenote.com).

Went to this site to update my email settings: https://www.onenote.com/EmailSettings

I changed the default notebook location, clicked "save".

When I test it, the notes still land at the old location.

I gave it a few hours to propagate, tried changing the setting using different browsers (including Edge), nothing will do.

Thoughts?

Thanks!

Don White 0 Reputation points

2023-09-28T16:13:18.8266667+00:00

Have you found a solution to this? I have the same issue.
Brigitte G 0 Reputation points

2023-09-28T18:11:33.5+00:00

Nope! I spent a lot of time with Microsoft customer service on the phone and they had no idea how OneNote worked. Eventually they said a product specialist would call me within 24 hours. No news. A week later they called me (!!) to say a product specialist would call me (!!!). That must have been a month ago. Never heard anything back and the problem persists.

2 answers

Emi Zhang-MSFT 25,156 Reputation points Microsoft Vendor

2023-07-28T07:33:45.7333333+00:00

Hi,

As far as I know OneNote has no default notebook, could you provide a screenshot about your setting?

For changing the location for notebooks, go to File- Options- Save and backup.

For changing the default location when "Send to OneNote", go to File- Options- Send to OneNote.

Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

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Brigitte G 0 Reputation points

2023-07-28T14:39:40.5433333+00:00

Thanks for taking the time to reply.

Part of my inbox zero workflow is to redirect emails to my OneNote inbox. I do that by emailing me@onenote.com. (You can click here for the OneNote documentation https://www.onenote.com/EmailToOneNote to learn more about that's supposed to work.)

It always worked fine until now. However I have restructured how I organize my notes and I now want my emails to me@onenote.com to go to a different section of my notebook.

So I went to this address https://www.onenote.com/EmailSettings (per the instructions above) to update the default location where the emailed notes should go. It is indeed called "default notebook" - see screenshot below.

I looked into what you are suggesting:

In the "Save & Backup" options, the Quick Notes location is set and works properly. But it has nothing to do with notes emailed to me@onenote.com.

The "Send to OneNote" options, as far as I know, are used for sending Outlook items (not what I am trying to do), web clippings, print to OneNote, and screen clippings, which again are not the same thing as emailing me@onenote.com. Those are set to "always ask" for me, as they should be.

At this stage, I am pretty sure that this is not a user error. My current theory is that there is something broken on the Microsoft Email Settings page https://www.onenote.com/EmailSettings that is preventing the update in destination from happening. I would like someone at Microsoft to look into this.
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George D 0 Reputation points

2024-07-13T14:39:21.2633333+00:00

If you go to https://www.onenote.com/EmailSettings# it's not possible to change the default location, where notes "Send by e-mail" to "me@onenote.com" are kept. After the first setup you cannot change the selected location. Actually it saves the change to the drop down but it is never activated since new e-mail notes keep stored to the first location.
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Marc Vanderstraeten 0 Reputation points

2024-07-18T05:06:01.76+00:00

The question is simple. Why does the wheel keep on spinning and one cannot select a default notebook!!!
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OneNote will not update default notebook for emailed notes

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