windows 365 enterprise Cloud PC cleaned automatically..

Question

Hi All,

The end user reported an issue, with his Windows Cloud PC files, and the software was removed (Cleaned everything) automatically, this has happened two times I have checked in the Windows Cloud PC portal, and nothing has happened like reprovision or reset.

He has 4VCPU 16GB RAM and 128GB SSD. He is using a remote desktop app to connect to the cloud PC.

Any idea about this?

Answer 1

@Somesh M. Gaikwad, Thanks for posting in Q&A. From your description, I know one user have files and software removed automatically twice. Please check if any script , Antivirus software or scheduled task deploy to this device may cause this. However, if there's no above existing, it is difficult to determine the exact cause. It is recommended to open case to look into the issue:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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