Hello.
If your computer is still frozen, you can't troubleshoot.
If your system is no longer frozen, you can try the following steps:
- Update drivers: Ensure that all your device drivers are up to date. Outdated or incompatible drivers can sometimes cause system hangs. Visit the manufacturer's website for your laptop and download the latest drivers for your hardware.
- Perform a clean boot: A clean boot can help identify if any third-party software is causing the system to freeze.
- Uninstall the latest installed update to see if the issue is resolved.
- Check Event log to find if any error occurs.
Best Regards,
Hania Lian
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