Share via

Error code 0x800705b4 during device preparation for Entra/Intune

TRS_8256 20 Reputation points
2024-08-06T07:36:56.66+00:00

I am trying to set up a Windows 11 Pro PC via Intune/Entra. My procedure was as follows:

Start the PC with a generic Microsoft account. Perform all updates.

Then, do a clean install using the cloud installation.

After the installation, add the PC to Intune/Entra via Autopilot using CMD with the following commands:

Powershell.exe -Executionpolicy Bypass

Install-Script -name get-WindowsAutopilotinfo -Force

Set-Executionpolicy -scope Process -Executionpolicy

Remotesigned Get-Windowsautopilotinfo -online In the following pop-up I logged in via Admin account and thus added the device. Then followed the installation steps and logged in with the user who will use the device. Now, at the first step "Device preparation" and the sub-step "Secure your hardware," I get the error code "0x800705b4". Whatever I do, complete new installs, rolling back updates, etc., I immediately return to the screen where the device is being set up for work or school. I don't log in here. TPM2.0 is enabled and I have already set up more than 10 similar devices in exactly the same way. Also tried sfc /scannow via CMD. How can I restore the device so that it does not immediately come back into Intune/Entra or can I resolve the error code?

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
449 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,331 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,831 questions
Microsoft Entra
0 comments
Accepted answer
  1. Navya 7,705 Reputation points Microsoft Vendor
    2024-08-07T01:04:23.0766667+00:00

    Hi @TRS_8256

    Thank you for posting this in Microsoft Q&A.

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

    Issue:

    Error code 0x800705b4 during device preparation for Entra/Intune

    Solution:

    Issue resolved by @TRS_8256

    Remove the device completely from Intune and Autopilot and restart it.

    If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information. Thank you again for your time and patience throughout this issue.

    Thanks,

    Navya.

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. TRS_8256 20 Reputation points
    2024-08-06T11:07:55.25+00:00

    Solved, remove the device from intune and autopilot completely and restart.

    0 comments