Unable to open a file from Sharepoint (Error: 0x8007017F)

Question

Initial error: 0x800701AA
I can't for the life of me figure out what is causing this issue and I am unable to find a fix for this.

A user reported that they cannot open the latest version of a particular file locally, though we have tested that we can open them from web Sharepoint. So I did the following steps below.

I tried 1) unlinking onedrive, 2) reinstalling onedrive, 3) unsync the Sharepoint site, deleting unsynced folders and resyncing the Sharepoint. I have also run 'sfc /scannow', nothing has worked so far. And now, I am stuck with the user getting prompted this error. Only this particular file has constant sync issue.

I would also like to add that at any one moment, atleast 10 users are on the file (actively updating/ idle).

Answer 1

Hi @Nusrath Begam, 

Thank you for posting your question in the Microsoft Q&A forum, and I really appreciate the detailed context you’ve shared along with the troubleshooting steps you’ve already tried.  

From what I’ve researched, the steps you’ve taken so far are absolutely correct. However, if the problem still persists, it may point to something related to the device, the user profile, or another underlying factor that requires deeper investigation.  

As a next step, could you ask the affected user to create a new local Windows profile and then set up OneDrive again? After signing in, try downloading and opening the file to see if the issue disappears.   For your reference: Manage User Accounts in Windows - Microsoft Support  

If that doesn’t help, please have the user log in to their account on a different device and attempt to open the same file. This will help us determine whether the issue is device-specific or account-related.  

Please understand that as a forum moderator, I have limited permissions and tools to check backend configurations or your environment. That’s why any additional details you can share will help us better understand the situation and guide you toward the most suitable solution. 

If you have any updates or new observations, feel free to leave a comment under this post, I’m here and happy to assist within the scope I can. Thank you again for your patience and for working through this with us. 

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