certificate

Question

Hi

I passed the AZ900 exam in 2024, I have not received the certificate and also

I also cannot find the certificate in my account.

All I can find it a failed exam sc900 that I didn't pass in 2025

Answer 1

To retrieve the missing AZ-900 certificate and have it appear correctly in the account, follow these steps in order:

1. Confirm the credential was actually earned

• Verify that the AZ-900 exam was passed and is an active certification requirement. Check the certification details for Microsoft Certified: Azure Fundamentals to ensure AZ-900 is the correct and completed exam for that credential.
• Use the certification and exam details pages listed under the credentials browse page to confirm requirements: certification or exam details pages.

2. Check for multiple Microsoft Learn profiles The most common cause of missing certifications is using different accounts for exam registration and for signing in to Microsoft Learn.

• Sign in to Microsoft Learn and open the profile.
• Make sure the correct login account is being used:
  • If more than one Microsoft account (personal, work, or school) exists, sign out and try signing in with each one.
  • If a shared computer or shared login was used when registering for the exam, ensure the same account is used now.
• After passing a Microsoft Certification exam, the congratulations email is sent to the Contact Email listed in the Learn profile. If that email is available, open the old congratulations email (if still accessible) and use the profile link in it to see which profile the certification is tied to.

3. Check the Certification Dashboard for certificates Once the correct profile is found:

• Go to the Certification Dashboard: Access your Certification Dashboard.
• In the dashboard:
  • Select View Certificates in the Certificates section.
  • If the AZ-900 certification is listed, select it and use download to get a PDF or ZIP of certificates.
  • If the certification requires only AZ-900 and that exam is passed, but no certificate appears, proceed to support.

4. If the AZ-900 certification or certificate is still missing If the exam was passed but the certification or certificate does not appear in any profile:

• Review the guidance for missing certifications: Missing Exams or Certifications.
• Key checks:
  • Confirm the exam is not a Certiport exam (Certiport-earned credentials do not appear in the Learn profile and must be managed via Certiport).
  • Ensure the certification has not aged out as a legacy certification (unlikely for AZ-900, but this is the general rule).

5. Contact Microsoft Credentials Support If, after confirming the correct account and checking the Certification Dashboard, the AZ-900 certification still does not appear:

• Open a support request with Microsoft Credentials Support so the certification team can review the account and exam history and attach the passed exam to the correct profile:
  • Use: Microsoft Credentials Support.
• Provide in the support request (do not post publicly):
  • Full name as used during exam registration
  • Exam code (AZ-900) and approximate exam date in 2024
  • Any candidate ID or registration ID from the exam confirmation or score report
  • The Microsoft account(s) that might have been used

Support can:

• Locate the passed AZ-900 exam in the backend systems
• Correctly associate it with the current Learn profile
• Enable access to the certificate via the Certification Dashboard

If only the failed SC-900 exam appears in the current profile, that strongly suggests the AZ-900 was registered under a different Microsoft account, which Credentials Support can help reconcile.

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References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript