Message Preview

Question

Outlook updated and I cannot find where to shut off the message preview with the help function

Answer 1

Hi Schwartz,

Thank you so much for sharing the screenshot. 

Based on the screenshot, it seems that your Outlook interface looks different from the one on my side. This option may vary depending on your Outlook version or your organization’s admin settings.

Since 1 Line is currently selected, Outlook may still show one line of preview text in the message list. Could you please try selecting Inline instead? This may help reduce or remove the preview text from appearing as a separate line under each message. 

You can do this by following either of the options below: 

1. Go to View. 
2. Select Message Preview. 
3. Choose Inline. 
4. 

Or from the settings page: 

1. Go to Settings. 
2. Select Mail. 
3. Go to Layout. 
4. Under Do you want to show preview text?, select Inline. 
5. 

Please try this and let me know if it works on your side. 

I hope this helps. If you still see the message preview after selecting Inline, please feel free to comment below, and I’ll be happy to assist you further. 

Answer 2

Hi Schwartz,

I would like to follow up and provide an additional option to turn off the message preview in the new Outlook.

Besides going to Settings > Mail > Layout, you may also try the following steps:

1. Open the new Outlook.
2. Go to the View tab.
3. Select Message Preview.
4. Choose Hide preview text.
5. 

After selecting Hide preview text, the message preview should no longer appear in your message list.

If the option is not available on your side, or if you need any additional assistance, kindly send me that information or a screenshot so I can better assist you.

I hope this helps. Please feel free to let me know if there are any updates.

Answer 3

Hi Schwartz,

Good day. Thank you for reaching out, and I appreciate you sharing the details of your issue.

From my understanding, you would like to turn off the message preview in the new Outlook after the recent update. Please correct me if I am misunderstanding your request so I can assist you properly. 

To turn off the message preview in the new Outlook, please follow the steps below: 

1. Open the new Outlook. 
2. Click the Settings gear icon in the top-right corner. 
3. Go to Mail > Layout. 
4. Scroll down to the Message list format. 
5. Uncheck Show preview text. 
6. 
7. Save changes 

Once this option is unchecked, the message preview text should no longer appear in your message list. 

• 

For your references: Change how the message list is displayed in Outlook | Microsoft Support 

Please try the steps above and let me know if you are still seeing the message preview afterward.  

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.  

I'm looking forward to hearing your thoughts. 

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