how to switch email providers while keeping same email address (ie changing from GoDaddy to Microsoft)

Question

how to switch email providers while keeping same email address (ie changing from GoDaddy to Microsoft)

adminWFS 0

I used to have a microsoft 365 account thru GoDaddy, but I switched and signed up thru Microsoft directly. Now I can't acceess the microsoft account because the web browser keeps taking me back to the GoDaddy sign in page...and I can't sign in thru GoDaddy because I'm not a customer of theirs anymore. Anybody know how I can access my new microsoft email directly? Thanks

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2 answers

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Answer 1

Jayant Singh 0

I used to have a microsoft 365 account thru GoDaddy, but I switched and signed up thru Microsoft directly. Now I can't acceess the microsoft account because the web browser keeps taking me back to the GoDaddy sign in page...and I can't sign in thru GoDaddy because I'm not a customer of theirs anymore. Anybody know how I can access my new microsoft email directly? Thanks

Hani-Ng 12,830 Reputation points Microsoft External Staff Moderator

2026-07-14T06:27:02.3333333+00:00

Hi Jayant Singh

The details provided so far are still not specific enough to clearly understand your particular environment and scenario. To help other users and moderators better understand the issue and provide guidance that is relevant to your situation, creating a new thread with more specific details would be recommended.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.

Thank you for your understanding.

Answer 2

Hi adminWFS

Based on your description, it sounds like the email domain may previously have been associated with a GoDaddy-managed Microsoft 365 tenant. To better understand the current setup, could you please share some information:

Are you using the same email address/domain in the new Microsoft 365 subscription?
Did you move the existing Microsoft 365 account away from GoDaddy, or did you create a completely new Microsoft 365 tenant directly with Microsoft?
When you access Microsoft 365 Admin Center, do you receive an error message or are you immediately redirected to GoDaddy?

I look forward to your response!

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