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Tutorial: Configure Recnice for automatic user provisioning

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This tutorial describes the steps you need to perform in both Recnice and Microsoft Entra ID to configure automatic user provisioning. When configured, Microsoft Entra ID automatically provisions and de-provisions users and groups to Recnice using the Microsoft Entra provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Microsoft Entra ID.

Supported capabilities

  • Create users in Recnice.
  • Remove users in Recnice when they do not require access anymore.
  • Keep user attributes synchronized between Microsoft Entra ID and Recnice.
  • Provision groups and group memberships in Recnice.
  • Single sign-on to Recnice (recommended).

Prerequisites

The scenario outlined in this tutorial assumes that you already have the following prerequisites:

Step 1: Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Microsoft Entra ID and Recnice.

Step 2: Configure Recnice to support provisioning with Microsoft Entra ID

Before configuring Recnice for automatic user provisioning with Microsoft Entra ID, you will need to know the Secret Token and Tenant URL.

  1. Sign in to your Recnice Admin Console. Click on Account.

    Screenshot of the Recnice Account Page.

  2. Copy the SCIM Key value. This value will be entered in the Secret Token field in the Provisioning tab of your Recnice application.

    Screenshot of the S C I M A P I key.

  3. The Tenant URL value: https://scim.recnice.com/scim/.

Add Recnice from the Microsoft Entra application gallery to start managing provisioning to Recnice. If you have previously setup Recnice for SSO you can use the same application. However it's recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4: Define who will be in scope for provisioning

The Microsoft Entra provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need more roles, you can update the application manifest to add new roles.

Step 5: Configure automatic user provisioning to Recnice

This section guides you through the steps to configure the Microsoft Entra provisioning service to create, update, and disable users and/or groups in Recnice based on user and/or group assignments in Microsoft Entra ID.

To configure automatic user provisioning for Recnice in Microsoft Entra ID:

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications

    Screenshot of Enterprise applications blade.

  3. In the applications list, select Recnice.

    Screenshot of the Recnice link in the Applications list.

  4. Select the Provisioning tab.

    Screenshot of Provisioning tab.

  5. Set the Provisioning Mode to Automatic.

    Screenshot of Provisioning tab automatic.

  6. Under the Admin Credentials section, input your Recnice Tenant URL and Secret Token. Click Test Connection to ensure Microsoft Entra ID can connect to Recnice. If the connection fails, ensure your Recnice account has Admin permissions and try again.

    Screenshot of Token.

  7. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Screenshot of Notification Email.

  8. Select Save.

  9. Under the Mappings section, select Synchronize Microsoft Entra users to Recnice.

  10. Review the user attributes that are synchronized from Microsoft Entra ID to Recnice in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in Recnice for update operations. If you choose to change the matching target attribute, you'll need to ensure that the Recnice API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type Supported for filtering Required by Recnice
    userName String ✓ ✓
    active Boolean ✓
    displayName String ✓
    title String ✓
    emails[type eq "work"].value String ✓
    preferredLanguage String ✓
    name.givenName String ✓
    name.familyName String ✓
    name.formatted String ✓
    addresses[type eq "work"].formatted String ✓
    addresses[type eq "work"].streetAddress String ✓
    addresses[type eq "work"].locality String ✓
    addresses[type eq "work"].region String ✓
    addresses[type eq "work"].postalCode String ✓
    addresses[type eq "work"].country String ✓
    externalId String ✓
    roles String ✓
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department String ✓

  11. Under the Mappings section, select Synchronize Microsoft Entra groups to Recnice.

  12. Review the group attributes that are synchronized from Microsoft Entra ID to Recnice in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in Recnice for update operations. Select the Save button to commit any changes.

    Attribute Type Supported for filtering Required by Recnice
    displayName String ✓ ✓
    externalId String
    members Reference

  13. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  14. To enable the Microsoft Entra provisioning service for Recnice, change the Provisioning Status to On in the Settings section.

    Screenshot of Provisioning Status Toggled On.

  15. Define the users and/or groups that you would like to provision to Recnice by choosing the desired values in Scope in the Settings section.

    Screenshot of Provisioning Scope.

  16. When you're ready to provision, click Save.

    Screenshot of Saving Provisioning Configuration.

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Microsoft Entra provisioning service is running.

Step 6: Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  • Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  • Check the progress bar to see the status of the provisioning cycle and how close it's to completion
  • If the provisioning configuration seems to be in an unhealthy state, the application goes into quarantine. Learn more about quarantine states here.

More resources

Next steps